Guest Relations Mgr-vic

2 weeks ago

Victoria, Canada Great Canadian Full time

**Who we are**

**GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.**
- Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strives to offer the very best gaming, entertainment, dining, and hospitality experiences.
- Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
- Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

**Elements Casino Victoria**:

- Elements Casino Victoria is a spacious facility with 750 slot machines, plus poker, blackjack, baccarat and roulette tables on beautiful Vancouver Island. This facility is equipped with a restaurant as well.

**About this Role**:

- We are currently looking for an energetic, guest focused individual who will strive to build, sustain and manage solid relationships with our VIP guests encouraging them to use their player rewards card. Casino Host will be responsible for networking with our VIP guests (table games and slots) in conjunction with our operations Managers to drive ultimate experiences and provide unrivaled personalized service to enhance their loyalty, while ensuring adherence to all policies and procedures. If you are looking for a position where you can enhance your relationship building skills and have a direct hand in developing and growing our business, this may be the opportunity for you

**What You’ll Get to DO (DUTIES & RESPONSIBILITIES)**:
Greeting all guests; offering information on the facility, coat check, events & promotions and ensuring all other needs are met

Uses effective & efficient guest service skills and provides personalized attention to build new guest relationships
**Greet and welcome guests**

Recognizes frequent guests & introduces them to the Slot and Table Games Management teams
**Communicating effectively with all operational departments**

Hosts & provides special attention to our guests at events
**Complying with licensing laws, health & safety other statutory regulations**

Complying with Anti Money Laundering policy
**Assisting Guest Services during busy times **Responsible for driving an increase in VIP carded play by promoting and signing up guests for our Encore Rewards and Prive programs

Explains the benefits and privileges of using a player’s card to VIP (Prive/Non-Prive) guests with a superior level of service excellence

Accurately utilizing internal comp programs when providing Food & Beverage or other offers to guests
**Responding to, resolving or escalating issues as required;**

Prepare and present analytic reports on promotions, events, and player trends

Performing other duties as assigned

**What you’ll need to be Successful (QUALIFICATIONS)**:

- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guest.

Understanding of yourself and others when communicating with team members and Guests

A passion for providing Unrivaled Personalized Service to our internal and external Guests in the continual quest of achieving service excellence

Understanding of Elements Casino Surrey gaming operations including promotions, services and offerings an asset

Computer literacy in MS Office

Minimum 2 years of experience in guest facing position

CMP, SDS and Casino Player Portal knowledge an asset

Exceptional interpersonal & communication skills

Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates

Strict adherence to confidentiality

Ability to Safeguard information

Ability to work under pressure, problem solve, and overcome resistance

Second language considered an asset

Exceptional interpersonal and communications skills

The ability to successfully obtain a criminal record check through the Gaming Policy and Enforcement Branch (GPEB).

**What's in it for you?**

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success

We provide you with the tools and technology needed to delight your guests and clients

You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
- Freedom to Innovate: supports new and better ways to be successful
- Be your Authentic Self: environment that values diversity as a source of strength

**The only thing we don’t play games with.is your career**
- The Great Canadian Gaming Corporation committed to promoting an inclusive

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