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Business Analyst Transformation

2 months ago

Toronto, Canada City of Toronto Full time

**Job ID**: 33238

**Job Category**:Policy, Planning & Research

**Division & Section**:People & Equity, Business Services, Systems & Insight

**Work Location**:METRO HALL, 55 John St, Toronto, M5V 3C6

**Job Type & Duration**:Full-time, Temporary (12 month) Vacancy

**Salary**:$86,500 - $108,459

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 13-Jan-2023 to 30-Jan-2023

As a Business Analyst Transformation you will be part of the Business Services, Systems and Insight (BSSI) team helping to support a wide range of process improvement projects that enhance the delivery of core HR data & analytics, technology, and budget / finance services for the for the People & Equity Division and for the City. You will help to identify opportunities to improve internal and external customer service delivery, capture business requirements, develop and maintain related processes and documentation, and support all aspects of implementing new processes, including change management e.g. creating job aids, training, etc.

**Major Responsibilities**:

- Reviews, recommends and implements improvement to policies, practices and job procedures and monitors performances to ensure optimum services are achieved and ensures the issues are dealt with consistently, timely and in accordance with corporate policies and collective agreements.
- Develops options for policies, procedures, business process reviews, management practices, and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.
- Executes the above by interviewing, documenting and facilitating business processes, systems and data requirements review/re-engineering sessions with stakeholders.
- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Works with key stakeholders, develops and documents standard operating policies and procedures.
- Prepares business cases, feasibility studies, project charter/plans, business/functional /technical requirements, design documents, training strategies/plans, and user documentation.
- Leads and/or liaises with and participates in inter-divisional teams and staff working groups, Committees and external groups.
- Assists in building and managing cooperative relationships with other divisions to ensure adequate resources are available to achieve project goals.
- Prepares visual presentations, briefing materials and other documentation as required.
- Provides presentation support and gives presentations as required.
- Develops terms of reference and methodologies for review. Conducts client journey mapping and documents desired client experience outcomes.
- Conducts internal and external environmental and jurisdiction scans.

**Key Qualifications**:

- Post-secondary education in business administration or public administration, or equivalent combination of education and experience.
- Considerable experience conducting and executing business process reviews to streamline and improve work efficiencies including preparing business process mapping.
- Considerable experience facilitating sessions to identify current and optimal processes, as well as identifying business requirements.
- Considerable experience in preparing comprehensive reports, developing and presenting materials on various topics.
- Experience working on transformational change projects and initiatives with a significant impact on process, people and technology.
- Experience conducting client journey mapping to establish a positive client experience.
- Ability to work independently and as a member of a high performing business analyst team in a demanding, fast paced and constantly changing environment.
- Highly developed communication skills with the ability to communicate both orally and in writing to all levels of the organization.
- Ability to establish effective working relationships with employees, management and with both internal and external stakeholders and clients.
- Ability to research, conduct analysis and prepare reports to support policy development activities and to conceptualize and develop options and recommendations to support decision making.
- Ability to perform statistical data analysis and reporting
- Familiarity with Municipal Freedom of Information and Protection of Privacy Act, collective agreements, Ontario Statues, including Occupational Health and Safety Act, employment standards, labour and human rights, and other applicable government legislation.

**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn mo

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