Business Analyst

7 months ago

Toronto, Canada UST Global Full time

1 Opening- Toronto**Role description**:
**Business Analyst**

**Lead I - Business Analysis**

**Who We Are**:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

**You Are**:
UST is searching for a Business Analyst who will analyze the business needs of a client in order to recommend and evaluate solutions to those needs with support from lead BA. Perform Business Analysis tasks with mínimal support from the lead BA.

**The Opportunity**:

- Conduct thorough analysis of data quality within Salesforce and related systems, identifying and investigating root causes of data quality issues.
- Collaborate with stakeholders to gather requirements, document business processes, and translate business needs into Salesforce solutions.
- Provide expertise in system analysis and process optimization, ensuring efficient and effective use of Salesforce within the organization.
- Lead and contribute to support projects, offering insights and recommendations for improving data quality and system functionality.
- Develop and maintain documentation related to system configurations, data models, and workflows within Salesforce.
- Communicate effectively with technical and non-technical stakeholders, ensuring clear understanding of system capabilities and limitations.
- Drive continuous improvement initiatives within the Salesforce environment to enhance user experience and operational efficiency.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

**What you need**:

- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- 5-7 years of relevant experience as a Business Systems Analyst, with a focus on Salesforce.
- Advanced to expert knowledge of system analysis, business processes, and data quality assessment.
- Proven experience in identifying and resolving data quality issues within support projects.
- Excellent communication skills, both verbal and written.

**What we believe**:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do.

**Humility**:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

**Humanity**:
Through business, we will better the lives of those less fortunate than ourselves.

**Integrity**:
We honor our commitments and act with responsibility in all our relationships.

**Equal Employment Opportunity Statement**

UST is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.#UST

LI-MK1

**Skills**:
System Analysis,Salesforce,Data Quality Management

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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