Guest Services Agent

2 weeks ago


Vancouver, Canada Hilton Vancouver Downtown Hotel Full time

As a Front Desk agent you are responsible in greeting and registering guests, providing warm and friendly service, checking guests out of the hotel, closing their accounts and meeting or exceeding Hilton standards.
- Greet guests immediately and complete the registration process on the computer to include confirmation of guest informatin and room rate, selection of rooms, hand out of coded electronic keys, ensuring guest knows which way the elevator is, and may have a bell person accompany him/her.
- Demonstrate a thorough knowledge of hotel information, including but not limited to, room categories, room rates, packages, promotions, and the local area and other general product knowlege and answer guest questions and inquiries.
- Verify and imprint credit cards for authorization. Handle cash, post charges to guest rooms and house accounts using the computer.
- Promptly receive, input, retrieve and relay messages to guest.
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
- Close guest accounts at time of checkout, ensuring satisfaction of their stay.
- Liaise with our housekeeping team to ensure all rooms are clean, tidy and ready to receive guests.
- Job Requirements/Qualifications:

- **Previous work experience as Hotel Front Desk Agent.**:

- Embrace the Hilton culture.
- Strong working knowledge of hospitality industry princieples, methods, practices and techniques.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions and resolutions required.
- Exceptional conflict resolution, negotiation and objection handling skills.
- Able to respond quickly in a dynamic and changing environment.
- Can effectively communicate both verbally and in writing with 100% fluency in English.
- Ability to utilize all provided computer systems after Hilton University training.
- Professional presentation and grooming.
- Ability to contribute to a positive environment for others
- Job Application Process:



  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Guest Service Agent

    16 hours ago


    North Vancouver, Canada Holiday Inn & Suites North Vancouver Full time

    The Holiday Inn & Suites North Vancouver is looking for a dynamic, customer service focused individual with a strong work ethic to join our Guest Services team. Reporting to the Guest Services Manager, the Guest Services Agent is responsible for handling reservations and front office tasks in a courteous and efficient manner. - Provide exceptional guest...


  • Vancouver, Canada BC Indigenous Housing Society Full time

    **JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...


  • North Vancouver, Canada Holiday Inn & Suites North Vancouver Full time

    Guest Services Agent/Night Auditor **Requirements**: Friendly and outgoing personality Has a genuine desire and ability to exceed guest expectations Always maintain a professional demeanor & appearance Have a positive & caring attitude Excellent communication skills Be a team player Flexible working schedule Basic accounting and computer...


  • North Vancouver, Canada SureStay Hotel by Best Western Full time

    We are seeking a **Guest Services Agent **to become a part of our team! We are looking for an individual that is approachable, personable, has excellent communication skills and has a strong eye for detail. **PERKS FOR JOINING OUR HOTEL**: - Continuing Education Through Best Western University - Staff Discounts 50% -When staying at any Best Western Hotel...

  • Bell Services Agent

    4 weeks ago


    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: ***: ***: **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Bell Services Agent include but are not limited to**: - Delivers luggage to guest rooms; Explains guest rooms and Hotel facilities to guests. - Delivers items to guests such as message, keys and gifts. - Answers calls and inquiries at luggage attendant’s desk; maintains...

  • Guest Service Agent

    3 weeks ago


    Vancouver, Canada Vida Spa Full time

    **Skills Required**: - Strong organizational skills, computer skills, customer service. - A positive and optimistic attitude with a passion for customer service and care. **Duties and Responsibilities**: - Always greet guests in a friendly and professional manner according to Vida Spa Standards. - Engage each guest as a unique individual and listen...


  • Vancouver, Canada Parq Vancouver Full time

    **OUR COMPANY** Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...


  • Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Bonus Eligible, Flexible Work Possibilities **Job Number** 24049063 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...


  • Vancouver, Canada Parq Vancouver Resort & Casino Full time

    OUR COMPANY Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...


  • Vancouver, British Columbia, Canada The Westin Bayshore Vancouver Full time

    Additional Information Bonus Eligible, Flexible Work Option, Full Benefits & PensionJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Serves as the property Manager on Duty...


  • Vancouver, Canada Rocky Mountaineer Full time

    The Guest Experience Centre (GEC) Representative will report into the Team Lead, GEC. The Guest Experience Centre is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. GEC Representatives are problem solving champions, empowered to make decisions on behalf of...


  • Vancouver, British Columbia, Canada Five Sails Full time

    Responsible for:*seating and greeting guests and providing welcome and positive atmosphere*answering phone calls and taking reservations*relaying information about menu items and answering inquiries about group bookings*recording information about guests and details about reservations*having a seating plan before and during service*bringing menus to gusts...

  • Front Desk Agent

    4 weeks ago


    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Reservations Agent

    7 days ago


    Vancouver, Canada Hyatt Regency Vancouver Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: - Discounted lodging...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Front Desk Agent

    4 weeks ago


    Vancouver, Canada Abercorn Inn Full time

    **Front Desk Agent** Abercorn-Inn Vancouver Airport Hotel - Richmond, BC **Job description** **RESPONSIBILITIES**: - The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. - Responsibilities include but are not limited to: posting balances...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...