Guest Service Associate

2 weeks ago


North Vancouver, Canada SureStay Hotel by Best Western Full time

We are seeking a **Guest Services Agent **to become a part of our team We are looking for an individual that is approachable, personable, has excellent communication skills and has a strong eye for detail.

**PERKS FOR JOINING OUR HOTEL**:

- Continuing Education Through Best Western University
- Staff Discounts 50% -When staying at any Best Western Hotel (more than 4000 Hotels to choose from)
- Friends & Family Discounts
- 25% in Best Western Hotels
- Extended Dental & Medical Available after 3 Months. (50% premium paid by hotel)

**Responsibilities include**:

- Check-in/check-out guests, register and assign rooms to guests including financial transactions.
- Managing telephone/online/in person reservations and inquiries.
- Respond to guest needs, requests, and complaints
- Keep accurate records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
- Complete online training courses as required.
- Other related duties as assigned.
- Maintain a high standard of personal hygiene and appearance
- Concierge services & assist guests with luggage if required.
- **Must be flexible to be able to work a variety of shifts, including evenings, weekends and statutory holidays and step in on short notice.**

**Qualifications**:

- Previous hotel front office experience is an asset.
- Strong organizational skills & interpersonal skills.
- Strong communication skills in both written and spoken English
- Must be detail oriented and a problem solver
- Able to multi-task and handle multiple priorities
- A team player with positive attitude.
- Strong computer skills necessary including experience with Microsoft Word and Excel.

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Front desk is screened. Following all public health guidelines for the industry.

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2023-03-28



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