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Food and Beverage Server
4 months ago
**PBN is Hiring Servers**
Join our team and enjoy working for a restaurant serving Ottawa's Byward Market 20+ Years. Pho By Night is a family owned Vietnamese restaurant specializing in Pho Noodles, Vermicelli, and Banh Mi.
**Summary of Server Responsibilities**
Interact with guests to ensure exemplary service in an efficient manner. Take orders, serve food and drinks, answer inquiries about the menu and comply with the wishes of the guest, as well as suggestively sell food and drinks. Work closely with Kitchen team to ensure guests receive excellent service.
**Primary Responsibilities**:
Promptly greet newly seated guests in a friendly manner.
Accurately take orders and **up sell menu items** such as appetizers, entrees, beverages, and desserts.
Properly and quickly enter orders on the POS computer system.
Maintain table appearance by pre-bussing, checking drink levels, removing clutter, and providing extra napkins if necessary.
Uphold and maintain high quality customer service and hospitality.
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working atmosphere.
Empty trash, sweep, mop &/or vacuum the restaurant floor when there is no support (kitchen) available.
**Job Qualifications**:
Must be dressed neatly and well-groomed in company approved uniform.
Must be able to deliver plates, food and clear tables, which may require lifting of up to 30 lbs.
Walk or stand most of 6“8-hour shift.
Must be able to read menu items and speak English.
Able to reach, bend, stoop and perform cleaning duties.
Must be able to calmly respond to angry guests and notify a manager immediately if the matter cannot be corrected in a timely manner.
**General Training Points**:
Always wear a genuine smile “ enjoy yourself
Treat each guest as you would like to be treated, make the guest comfortable.
Show off your menu knowledge “ suggest specific items such as your favorites or popular items using descriptive words in your recommendations.
Work on the service basics (hospitality, knowledge, professionalism, timing, anticipation).
Work on service awareness (smile, speed, teamwork, guest feedback).
A dissatisfaction is an opportunity to impress the guest by correcting the problem (get a manager involved).
**Additional Info**:
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
**Job Types: Full-time, Part-time, Casual**
**Job Types**: Full-time, Part-time, Casual
Part-time hours: 24 - 30 per week
**Salary**: From $15.50 per hour
**Benefits**:
- Discounted or free food
- Flexible schedule
Day range:
- Monday to Friday
- Weekend availability
Flexible Language Requirement:
- French not required
Food industry setting:
- Casual dining restaurant
- Restaurant
Shift:
- 4 hour shift
- 8 hour shift
- Afternoon shift
- Evening shift
Ability to commute/relocate:
- Ottawa, ON K1N 7E8: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Smart Serve (preferred)
Work Location: One location
Expected start date: 2023-06-19
