Data Center Customer Operations Iv

3 weeks ago

VaudreuilDorion, Canada Equinix Full time

Data Center Customer Operations IV

**Job Description**:
Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Responsibilities**
- Physically assist in moving and racking equipment as directed for special projects
- Update inventory systems as required
- Asset management of received, installed, and removed equipment
- Understand overall ticket management process
- Install a large, scalable inventory of servers, switches, routers, and storage hardware
- Receive incoming shipments and track server assets through deployment
- Installation of data center equipment and cabling (power, copper, fiber) that supports those devices
- Monitor and record vital statistics and produce appropriate reports, including shift and weekly reports
- Record and maintain accurate incident and change records and logs, consistent with then-current operating practices and policies
- Respond physically to trouble situations within the local facility and conduct troubleshooting as may be required, until on call personnel can arrive on site and take over
- Detect and dispatch help for trouble situations in facilities, and attempt troubleshooting if possible/practical
- Conduct routine walkthroughs of local facility, correcting both appearance and functional imperfections
- Chaperone vendors and guests, or seek chaperones for vendors and guests, as may become necessary, without abandoning front desk responsibilities
- Provide hospitable and enthusiastic assistance to customers and prospects, whether on phone, on electronic communications, or on premises
- Monitor, correct, and report observed infractions of security policies and procedures
- Communicate regularly with peer Technicians in other HMS facilities regarding security, operational, and safety/health situations
- Contribute suggestions for improvements in the quality, integrity, and efficiency of operations regularly
- Adapt to temporary schedule changes required to deal with absences of other personnel
- Provide “Remote Hands” assistance, as requested by customers

**Qualifications**
- Typically requires a high school diploma and 2-4 years of equivalent work experience
- Fluency in French
- Fluency in English is an advantage

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

**_French Version_**

Equinix est la compagnie d'infrastructure numérique la plus importante au monde, exploitant plus de 245 centres de données à travers le monde et fournissant des interconnexions à tous les principaux infonuages et réseaux. Les entreprises ont besoin d'un seul endroit pour simplifier et rassembler des infrastructures fragmentées et complexes qui s'étendent sur des environnements d'infonuages privés et publics. Notre plateforme mondiale permet aux clients de placer leur infrastructure là où ils en ont besoin et de la connecter à tout ce dont ils ont besoin pour réussir.

Nous sommes une entreprise mondiale à croissance rapide, avec 78 trimestres consécutifs de croissance. Grâce à notre portefeuille innovant de produits et services hautes performances, nous avons créé le plus grand et le plus actif écosystème mondial de plus de 10 000 entreprises, dont plus de 2 000 réseaux et 3 000 fournisseurs de

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