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Customer Service Representative

3 months ago

VaudreuilDorion, Quebec, Canada Sure Track Group Full time
_Une compagnie en voie d'expansion, le Groupe Sure Track relocalise son centre de distribution à Vaudreuil et est à la recherche d'employés pour combler les postes suivants avec des avantages et des salaires compétitifs / A growing company, the Sure Track Group is relocating its distribution center to Vaudreuil and is looking for employees to fill the following positions with competitive benefits and salaries:_

This is a daytime position from 8:30h to 17h

Responsibilities

  • Utilizing the organization's order software to process orders
  • Initiating required action for response to customer requests for order changes, including the maintenance of order/customer information files and communicating changes to the appropriate personnel/departments.
  • Following up on overdue accounts
  • Ensuring and providing quality service to customers
  • Providing feedback on the soundness and effectiveness of the customer service department policies and procedures
  • Working with other departments to resolve problems, facilitate solutions and enhance customer service offerings.
  • Answering customer inquiries/communication
  • Updating Files

Requirements:

  • English or French
  • Proficient in Excel
  • Dedicated commitment to providing superior, timely customer service
  • Excellent and effective interpersonal and communication skills written and verbal
  • Strong problemsolving and decisionmaking skills
  • Highly organized with the ability to multitask
  • Team cooperation and respect is required
  • Accurate and detailoriented
  • Time management skills
  • Ability to work well with a computer
  • Ability to handle different situations with diplomacy and tact

Work Environment:
Office Setting, Telephone etiquette is a must.

Compensation:
Based on experience.

  • Transportation/Warehousing industry knowledge an asset._
  • Previous customer service experience and logistics background is an asset._
  • Groupe Sure Track Quebec is an equal opportunity employer who welcomes resumes from all interested. We thank you in advance for your interest, however, only those selected for a prescreen and/or an interview will be contacted._

Job Types:
Full-time, Permanent

Salary:
$21.00-$25.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Experience:

- customer service: 1 year (preferred)

Work Location:
In person