Reception & Communications Coordinator

2 weeks ago

Victoria, Canada Victoria Academy of Ballet Full time

**Organization Overview**

Victoria Academy of Ballet’s (VAB) vision is to offer outstanding dance training and academic learning opportunities for students to pursue growth and excellence, with an emphasis on the importance of a dancer’s overall health and their successful career ambitions. As Vancouver Island’s most prominent dance school, VAB offers specialized dance instruction for students of all ages and levels. VAB’s Open Division provides full-year and sessional classes allowing students to dance from one to multiple times per week. The Academy is also home to an established and respected Vocational Division, developing emerging artists who become professional dancers. Internationally acclaimed artistic faculty and a passionate team of high calibre professionals ensure students are supported and inspired to reach their greatest potential. VAB’s state of the art custom-built studios are situated in Quadra Village, a safe and easy-accessible neighborhood in Victoria.

**Job Summary**

Reporting to the Manager of Marketing and Development, the Reception & Communications Coordinator plays a vital role within VAB, supporting the Academy’s Open Division client experience. This position assists with reception, class enrollment, student and parent enquiries, digital marketing implementation, website updates, external and internal communications, stakeholder engagement and event planning and coordination.

**Accountabilities**
- Oversees and handles all enquiries about VAB’s Open Division programs.
- Supports student enrollment from initial contact through to follow up registration communications.
- Designs, writes, and disseminates communication content for all Open Division programs through digital and traditional channels.
- Conducts market research related to customer needs, industry trends, audience preferences, and competitors.
- Establishes and maintains tracking systems for all promotional and marketing activities.
- Coordinates VAB dance, marketing and outreach events including logistics, administration, volunteer engagement, and communications.
- Coordinates registrations and communications for local and regional Festivals.
- Contributes to business development efforts to increase student enrollment for Open Division programing.
- Creates and ensures a welcoming and inviting VAB brand experience for anyone interacting with and visiting the Academy.
- Receives and distributes incoming and outgoing mail, answers calls, and coordinates office duties.

**Job Requirements**
- Diploma, or certificate in marketing and/or communications, or working towards this.
- One year or more direct experience in an administrative, communications or marketing role.
- The ability to work in a dynamic environment with multiple and competing priorities.
- Consummate professional with tact and diplomacy.
- Exceptional written and verbal communication.
- Experience with enrollment processes and experience with Microsoft programs.
- Confident and skilled in building and fostering client relations with dedication to excellence.
- A passion to make a meaningful impact with youth and children.
- A self-starter who works independently and is goal oriented.
- Successful completion of a criminal record check.
- Standard First Aid Certification or willingness to complete.
- Occasional ability to work evenings and weekends.

**Working Conditions**

VAB is a bright and welcoming environment that is home to many dancers coming and going throughout the day. Our custom-built offices support collaboration and teamwork through shared workspace and an open lounge. Our facility is fully accessible and close to many amenities. This role works from a bustling and energizing front desk.

**Job Types**: Part-time, Permanent
Part-time hours: 32 per week

**Salary**: $35,000.00-$36,500.00 per year

**Benefits**:

- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend
- Monday to Friday

Ability to commute/relocate:

- Victoria, BC V8T 4E5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person

Expected start date: 2023-09-11

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