Floor Supervisor

2 months ago

Ottawa, Canada AL'S STEAKHOUSE Full time

Hello

Al's Steakhouse is a family run business entering our _**57th year**_. _We are looking for a _**Floor Supervisor**_, _with restaurant management/supervisor experience, to work with our current management team and ownership group.

The position would be 2 evenings per week (to be discussed) with the possibility of one day shift (to be discussed).

At Als Steakhouse, our mission is to provide an exceptional fine dining experience that feels like an extension of our family. We are passionate about creating a warm, inviting atmosphere where every guest is treated as part of our family. Our commitment to culinary excellence, combined with our dedication to building lasting relationships with our guests, ensures a memorable dining experience that celebrates the joy of food and the importance of connection.

**Perks**
- Free parking
- Free meals
- Bonus
- Dental Plan
- Small family run business
- no corporate
- Amazing and friendly team in place

If you want to join our family, please see key responsibilities below:
**Key Responsibilities**:
**Quality Assurance and Guest Experience**:
Conduct regular “table touching” throughout dinner service to monitor and ensure the highest quality of service delivery.
Address and swiftly resolve any customer service issues or complaints, maintaining a focus on guest satisfaction. Implement strategies to enhance the dining experience and continually raise the standard of service.

**Leadership and Team Management**:
Lead, motivate, and develop a team of managers and staff to foster a collaborative and high-performing environment. Conduct regular meetings with other managers to review, approve, and implement changes to operational procedures. Ensure effective communication across all levels of the restaurant team to align with the restaurant’s goals and standards.

**Operational Excellence**:
Oversee the daily operations of the restaurant, ensuring all activities align with the establishment’s policies and guidelines. Monitor and manage operational costs, focusing on efficiency and cost-effective practices. Coordinate with the kitchen, bar, and service teams to ensure a seamless dining experience for guests.

Oversee the reservation system to manage bookings and accommodate special requests.
Strategic Planning and Innovation:
Play a key role in strategic planning for the restaurant, including menu development, marketing initiatives, and business growth strategies. Stay abreast of industry trends and introduce innovative ideas to enhance the restaurant's competitiveness and appeal.

**Health and Safety Compliance**:
Ensure compliance with health and safety regulations in all front-of-house areas.
Address any maintenance or cleanliness issues promptly to maintain a safe and inviting dining environment.

**Financial Oversight**:
Manage daily sales and front-of-house expenses, including staff payroll and tipping procedures.
Monitor and report on front-of-house financial performance, identifying areas for improvement.

**End-of-Day Management**:
Supervise and coordinate all closing activities, ensuring that the restaurant is securely and efficiently closed down at the end of each day.
Oversee the cleaning and resetting of the dining area, bar, and kitchen to ensure the restaurant is ready for the next business day.

Job Responsibilities
- Table touching
- Food quality monitoring
- Guest management
- Closing duties
- Financial duties
- Daily pre-shift meetings

We are looking for someone willing to work late hours and truly wants to improve the dining experience for our guests.

Must have the following qualifications:

- Restaurant management or supervisor experience
- _**Outgoing and energetic**_- must network with guests
- _If you are not an outgoing, personable and energetic person, this is not the position for you._
- Food management/quality knowledge

**Job Types**: Part-time, Permanent

Pay: $40.00 per hour

Expected hours: 20 - 30 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Discounted or free food
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift

Work Location: In person

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