Sales Supervisor

8 months ago

Ottawa, Canada Letellier Shoes Full time

**About Letellier Shoes**:
Are you as excited about footwear as we are?

We have been selling quality footwear in the city for more than a century, and we welcome you to put your best foot forward and join our team to lead our experienced and friendly sales associates.

We are looking for a BILINGUAL leader that will be fully committed to the growth of this store _**with an open availability including during the holidays and beyond.**_ Previous sales experience in a leadership role is required.

Please read the entire post before applying.

Provide your availability for a potential interview thank you

**Responsibilities**:

- Main functions:_
- Supports Store Management
- Responsible for the successful management of the store in the absence of the Store Manager and Assistant Manager
- Reports to: Store Manager and Assistant Manager_
- Duties:_

**Driving Sales**:

- Maximize sales with effective floor management and motivation
- Manage the staff and the staff experience
- Motivate, train and coach individually and as a team
- Evaluate team members
- Implement staff contests ( Vendor and Company sponsored )
- Support the Product Knowledge sessions for self and team and track attendance
- All other staffing responsibilities such as ensuring proper staffing, scheduling and zoning on the sales floor
- Ensure that all staff are properly trained with and adhere to company policies and procedures

**Customer Experience**:

- Provide customers with an excellent in-store shopping experience
- Handle repairs as per appropriate
- Assist in ensuring that return authorizations to vendors are being efficiently managed by the stock supervisor

**Stock**:

- Assist with end of season transfers, markdowns and attend inventory counts
- Reconcile any differences/discrepancies post inventory
- Maintain communication to the team regarding brand communication and any special instructions throughout the season
- Work directly with the Store Manager and Stock Supervisor to ensure a smooth and seamless operation of the stockroom
- Train sales associates on the importance of maintaining a neat, tidy and organized backroom

**Competitors**:

- Monitor competitors in the marketplace for pricing, brand awareness and styling

**Working Conditions**:

- 20 + hours per week
- Hours will include evenings and weekends
- _**Letellier is open for selected statutory holidays; availability is mandatory for these days**_

**Qualifications**:

- Previous retail management responsibilities
- Strong sales and service skills
- Excellent motivational skills
- You enjoy training and coaching
- Proficient spoken and written English
- Proficient spoken French
- Excellent professional judgement
- Punctual, meticulous, presentable and reliable
- Courteous with staff and the public
- Strong computer skills
- Some lifting 10 - 30 lbs
- Able to multi-task and execute smart decisions under pressure
- Standing for long periods of time
- Ability to easily climb ladders
- Enjoys collaborating with others to grow the business

**Job Types**: Part-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Store discount

Schedule:

- Day shift
- Holidays
- Night shift
- Weekends as needed

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Retail Management: 1 year (required)

**Language**:

- French and English (required)

Work Location: In person

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