Junior Business Analyst

4 weeks ago

Saskatchewan, Canada eHealth Saskatchewan Full time

**Employment Type**: Permanent Full-time**Location(s)**: SK**Salary Range**: $32.697 - $39.809 Hourly**Salary Supplement**: included in hourly salary range (in-scope)**Why eHealth?**
We may be biased, but eHealth Saskatchewan is the place to be right now As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.

We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals, and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.

Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience, and collaboration.

**About the Role**:
Reporting to the Manager, Primary Health Care Services, eHealth is looking for a Junior Business Analyst with Information Technology background, who has a customer focus and values knowing that the work they do has a direct impact on the lives of patients and their families. The Junior Business Analyst role is responsible for supporting the Primary Health Care department.

As part of the Primary Health Care team, you will develop and monitor data quality metrics, develop standard work and engage with stakeholders both internally and externally. You will be expected to support initiatives, including gathering, validating and manage business requirements, clear and concise documentation, implementation planning, training development and execution, incident management and support. You must have a passion for customer service and an aptitude for problem solving to understand their problem and be able to communicate that to others.

**Typical Daily Duties**:

- Gather and document business processes, requirements, and specifications
- Liaise with end users, customers, and third party service providers
- Providing support and training for technology solutions
- Ensures that recommendations include sufficient controls
- Identifies opportunities where business processes can be enhanced through the implementation of technology or by other techniques
- Participate in projects as needed to ensure that services are smoothly transitioned into Support Services

Typical daily duties will vary based on the day-to-day.

**What we are looking for**:
A key to success in this role is building strong relationships, having a strong customer focus, a knack for solving IT problems, and making connections (knowing who else to involve and when). To make that happen, you will be assisting in gathering, understanding and documenting business processes, the requirements and specifications needed to implement IT Interfaces that will enable the business to achieve its goals.

You will demonstrate written and verbal communication skills and thrive in a dynamic, technology driven environment. Proven experience and skills in effective communication, problem solving, documentation standards, and a rigor for change management protocols and quality control are an asset. Within our environment, the situations you will encounter aren’t black and white and you must enjoy ‘working within the gray’.

**To qualify for this position, you will have knowledge and/or experience in the following**:

- Knowledge of requirements analysis and solution design techniques
- Knowledge of business process improvement methodologies, tools, and processes
- Knowledge of information analysis techniques
- Experience in supporting the adoption of computer technology in a health care or related environment.
- Excellent documentation skills to produce business requirements, test plans and schedules
- ITIL - Information Technology Infrastructure Library certification is an asset.
- Certified Business Analysis Professional desig

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