Administrative Assistant

1 week ago

Lachine, Canada Day & Ross Full time

**At Day & Ross, you’ll go far.**
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**
Bilingual Administrative Coordinator
Full-time
Lachine, QC

**Please note**: This position is a full time 8 hour shifts scheduled Monday to Friday (7:30am to 4pm).

**How You’ll Help**:

- Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.
- Work with other members of the team to improve individual and team performance.
- Other related duties as may be required.
**Your Skills & Experience**:

- Minimum high school education
- Call centre/customer service training a strong asset preferably in the transportation or logistics industry
- Training in conflict resolution/mediation also an asset
- Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
- Advanced communication skills, both verbal and written.
- Bilingual skills in English and French (verbal and written) a strong asset
- Excellent computer skills, including MS Office; previous experience with AS400 a strong asset.
- Excellent keyboarding skills, both speed and accuracy
- Strong problem solving skills
- Ability to say “no” or deliver unfavourable information in a positive and professional manner.
- The working environment can include extended period sitting in a work station working on a computer and on a phone

As a federally regulated employer, The Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:

- 8 hour shift
- Day shift

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