Cafe Manager

6 months ago

Oakville, Canada Pilot Coffee Corp. Full time

_At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of quality, innovation and relationships enable us to provide exceptional service and lie at the heart of everything we do._

**Position**: Cafe Manager - _2 locations_

**Location**: Oakville + Waterloo

**Starting Pay**: $48, 000 - $52, 0000 per annum

We're currently looking for a full-time Cafe Manager to lead two of our teams at our Oakville + Waterloo locations. We are seeking leaders who can oversee the nuances of their individual location while consistently upholding Pilots standards in Customer Experience, Quality and Innovation. You must notice the small details and be able to think of big picture ideas to help contribute to the success of our cafe teams. You must be confident leading a team, and effectively be able to give feedback, coach and delegate, while simultaneously promoting autonomy and high team morale.

**General Duties & Responsibilities**:

- Create monthly cafe schedules and approve any changes
- Complete weekly sales reports and waste reports
- Support, demonstrate and ensure proper cafe policies and procedures are followed by all staff, including attendance, health and safety policies, product standards and customer service
- Maintain accurate records of product waste
- Submit bi-weekly payroll reports and make any corrections necessary; calculate e-tips
- Keep POS systems up to date
- Assist with recruiting and onboarding new staff, including bar training
- Regular and ongoing training for supervisors and new staff including performance reviews
- Offer strategic input or suggestions as to how to increase store profitability and efficiency
- Assist with performance management and terminations of direct reports
- Maintain coffee knowledge on current offerings and confidently and accurately communicate product knowledge to staff and customers
- Being on-call to staff and supervisors for any issues that may arise
- Work with store JHSC representative to ensure monthly Health + Safety checks are conducted and completed on time
- An understanding of and commitment to the mission and values of Pilot Coffee Roasters
- All other reasonable duties assigned by the company

**Profit + Loss**
- Reviewing and managing monthly profit and loss results
- Overseeing the management of cafe’s monthly COGS and targets
- Control weekly and monthly labour targets
- Work with monthly sales budgets to achieve desired monthly results
- Ensure monthly stock takes are performed and reported to Supply Chain + Systems Analyst

**People Leadership + Management**
- Demonstrate PCR’s core values of relationships, quality and innovation at all times
- Creates an inclusive culture, where people from diverse backgrounds are respected and valued
- Supports the sharing of new ideas and is committed to lifelong learning
- Inspires, delegates and communicates effectively
- Ensure all staff members receive adequate and proper training, following Pilot’s Learning + Development programs
- Conduct full cycle recruitment when appropriate
- Utilize Pilot’s PoP program to recognize team members for their contributions and achievements
- Conducting regular coaching conversations with team members to ensure performance is being managed, developed and celebrated
- Oversee leadership team, conduct regular meetings and communications to ensure they are upholding PCR’s standards and their responsibilities
- Works with Retail Operations Manager to identify high performing individuals to build succession plans for the business
- Manage the performance appraisal KPI process for all direct reports
- Conduct and complete onboarding for all new employees
- Conduct offboarding for departing team members
- Committed to fostering an environment in which employee engagement is upheld and creates actions plans to further support those initiatives

**Qualifications**
- Experience as a professional Barista is required, preferably in the specialty coffee industry
- Demonstrated supervisory or leadership experience is preferred
- Strong customer service experience is required
- Experience with POS systems, printers, and other professional cafe equipment is required
- Post-secondary education - business degree, hospitality certificate, or equivalent is preferred
- Proficient computer skills including experience with iOS and Google Suite is required
- Previous experience with employee hiring, on boarding and training is preferred
- Possession of a Food Handler’s Certificate is preferred

DIVERSITY, INCLUSION + COMPANY PROFILE

RECENT ACCOLADES
- _Growth 500, Canada's Fastest Growing Companies 2019_
- _RGD In-House Design Awards 2019, Award of Merit for Branding and Packaging_
- _Great Place to Work Certified 2019, and recognized on the following sub-lists; Best Workplaces for Inclusion, Best Workplaces for

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