Cafe Supervisor

_At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of quality, innovation and relationships enable us to provide exceptional service and lies at the heart of everything we do._
- JOIN OUR TEAM:_

We're currently looking for a full-time Cafe Supervisor to support the team at our Oakville cafe. In this role, you would be responsible for the daily supervision of staff to ensure that Pilot’s quality and customer service standards are constantly being met. You must be confident working effectively with a leadership team and delegating tasks to ensure the cafe is running smoothly and efficiently, while maintaining high morale amongst staff members. You must be able to uphold Pilots quality standards by leading by example, while fostering an autonomous and constantly evolving team.

**Position**: Cafe Supervisor

**Starting Wage**: $18.25 per hour + tips

**GENERAL OPERATIONS, DUTIES & RESPONSIBILITIES**
- An understanding of and commitment to the mission and values of Pilot Coffee Roasters;
- Work with Cafe Manager on monthly sales budgets to achieve desired results
- Control weekly and monthly labour targets, making appropriate adjustments when necessary
- Keep the cafe clean, organized and fully stocked by ensure staff are following daily/weekly checklists
- Inventory, ordering and receiving products while minimizing waste and overhead and addressing/following up with quality related issues
- Report and resolve any inaccuracies or quality issues in orders that are received
- Initiate and execute special projects that improve an area of the business
- All other reasonable duties assigned by the company

**PEOPLE LEADERSHIP**
- Promote the values, culture and mission of Pilot Coffee Roasters
- Creates an inclusive culture, where people from diverse backgrounds are respected and valued
- Supports the sharing of new ideas and is committed to lifelong learning
- Inspires, delegates and communicates effectively
- Able to work well under pressure and maintain a calm and professional demeanour at all times
- Assist with staff training including POS, barista, customer service, retail, and health and safety
- Enforce staff policies and procedures and Pilot standards, especially with regards to customer service, cash handling policies and lateness
- Communicate to Cafe Manager PoP Award nominations / recommendations
- All other reasonable duties assigned by the company

**Qualifications**
- Previous barista/cafe experience is required
- Previous customer service experience is required
- Experience operating a POS system is required
- Previous leadership experience is preferred
- Possession of a Food Handler’s Certificate is preferred

**DIVERSITY, INCLUSION + COMPANY PROFILE**

**RECENT ACCOLADES**
- _Growth 500, Canada's Fastest Growing Companies 2019_
- _RGD In-House Design Awards 2019, Award of Merit for Branding and Packaging_
- _Great Place to Work Certified 2019, and recognized on the following sub-lists; Best Workplaces for Inclusion, Best Workplaces for Millennials, Best Workplaces Managed by Women, Best Workplaces in Manufacturing, Best Workplaces in Ontario, and Best Workplaces for Women._
- Please note that we will only be contacting applicants who have been selected to move forward in the interview process. No recruitment agencies please._