Service Coordinator
4 weeks ago
**Job Summary**
**Responsibilities**
- Coordinate daily task, including scheduling, dispatch service technicians/subcontractors, and reporting on progress.
- Assist clients with day-to-day service requirements, i.e. placing systems on/off test, providing various alarm activity reports, etc.
- Issuance of Purchase Orders for equipment and accessories for the various jobs/projects.
- Place orders for equipment required for various projects.
- Monitor job/project progress, technician performance and identifying areas of improvement.
- Ensure tasks and projects are attended to and completed in keeping with the expectations of the clients, within the work scope and time constraints of the project timetable.
- Ensure projects/jobs are invoiced after completion.
- Ensure team members meet the deadlines of key projects and tasks.
- Assess the progress of the various projects and providing performance reviews to the senior managers.
- Address operation related concerns/issues identified by team members.
- Troubleshoot SIMS/Alarm System issues when required.
**Requirements**:
- Post-secondary education or equivalent experience
- Minimum of 2 years of experience in similar role
- Excellent communication skills both written and verbal
- Ability to prioritize projects to ensure adherence to assigned project deadlines
- Knowledge of Microsoft Outlook, Word, and proficient in Excel
- Excellent administrative skills with a keen eye for detail.
- Strong communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders.
- Ability to work independently as well as part of a team in a fast-paced environment.
**Job Types**: Full-time, Permanent
Pay: $19.00 per hour
Expected hours: 75 per week
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you able to pass a criminal record check?
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer support: 2 years (required)
- Administrative experience: 2 years (preferred)
**Location**:
- Toronto, ON (preferred)
Work Location: In person
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