Analyst, Loyalty Program

2 weeks ago

Toronto, Canada PC Financial Full time

All referred applicants must first be submitted through Workday by a current Loblaw Colleague._

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Term Length: 4 Months

Start: January 8th, 2024

End: April 19th, 2024

Whether shopping for your favourite foods, daily essentials, or little indulgences, the PC Optimum loyalty program helps Canadians live life well by delivering unparalleled customer value and utility through personalized offers, rewards, and experiences. As part of the Loyalty Team at Loblaw, you will be part of a group that drives the future direction of Canada’s largest and most loved loyalty program.

As an _Analyst, Loyalty Program & Member Experience Insights - Co-op _you will work on the team responsible for long-term strategy, ongoing planning, and performance measurement of the PC Optimum loyalty program. You will leverage your passion for customers and analytical skills to uncover and report on customer and loyalty program insights.
- Please note this position is based out of Loblaw’s Downtown Toronto office (500 Lake Shore Blvd W). The incumbent will be expected to work in the office 3 days per week, and virtually for 2 days per week._

**What you’ll do**
- Perform comprehensive analyses to uncover valuable insights relating to our members, the PC Optimum program, and the broader loyalty industry using various data sources including transactional, behavioral, survey, and third-party data
- Prepare reports, briefings, and presentations on the performance of the PC Optimum program with a focus on progress against objectives and key results (OKRs) (e.g., digital engagement)
- Work closely with the broader Loyalty Strategy team to explore strategic projects by supporting project management, research, business casing, financial modelling, and/or recommendation development
- Across all the above responsibilities, collaborate with cross-functional stakeholders including but not limited to Loblaw Digital, Loblaw Technology & Analytics, Loyalty Marketing, Loyalty Portfolio Management, Loyalty Partnerships, and more.

**What you’ll need**:
**As Must Haves**:

- You are currently working towards a university degree in Math, Science, Engineering, Business Analytics, Business Operations, or any other quantitative field
- Proven analytics skills: conceptualizing, analyzing, deriving insights from large data sets, and designing an execution plan to derive results from insights
- Experience with SQL
- Experience with data-visualization tools (e.g., Looker, PowerBI)
- Proficient experience with Microsoft Excel (e.g., Pivot Tables, vlookup, Power Query)
- Can create visually engaging slides in PowerPoint using linked data
- Able to communicate effectively to internal and external stakeholders in writing and in person

**As Great Additional Assets**
- Experience working with big data using SQL (e.g., Bigquery, Teradata)
- Experience working with loyalty, transactional, retail, and/or other customer-centric datasets
- Knowledge and/or interest in natural language processing (NLP) with Python

PC Financial recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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