Analyst, Loyalty Program

4 weeks ago

Toronto, Canada Loblaw Companies Full time

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Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

Term Length: 8 months

Term Start: September 9, 2024

Term End: April 18, 2025
 

Analyst, Loyalty Program & Member Experience Insights - Co-op

Whether shopping for your favorite foods, daily essentials, or little indulgences, the PC Optimum loyalty program helps Canadians live life well by delivering unparalleled customer value and utility through personalized offers, rewards, and experiences. As part of the Loyalty Team at Loblaw, you will be part of a group that drives the future direction of Canada’s largest and most loved loyalty program.

As an Analyst, Loyalty Program & Member Experience Insights - Co-op you will work on the team responsible for the overall strategy and measurement of the PC Optimum loyalty program. You will leverage your passion for customers and analytical skills to uncover and report on loyalty program and member insights.

Please note this position is for a 8 month co-op term and is based out of Loblaw’s Downtown Toronto office (500 Lake Shore Blvd W). The incumbent will be expected to work in the office 3 days per week, and virtually for 2 days per week.

What you’ll do:

Perform comprehensive analyses to uncover valuable insights relating to our members, the PC Optimum program, and the broader loyalty industry using various data sources including transactional, behavioural, survey, and third-party data

Project-manage and support consumer research executed through ad-hoc surveys deployed to the PC Optimum emailable member base

Prepare reports, briefings, and presentations on the performance of the PC Optimum program with a focus on progress against objectives and key results (OKRs) (e.g., digital engagement)

Work closely with the broader Loyalty Strategy team to explore strategic projects by supporting project management, research, business casing, financial modelling, and/or recommendation development

Across all the above responsibilities, collaborate with cross-functional stakeholders including but not limited to Loblaw Digital, Loblaw Technology & Analytics, Loyalty Marketing, Loyalty Portfolio Management, Loyalty Partnerships, and more.

Must haves:

You are currently working towards a university degree in Math, Science, Engineering, Business Analytics, Business Operations, or any other quantitative field

Proven analytics skills: conceptualizing, analyzing, deriving insights from large data sets, and designing an execution plan to derive results from insights

Experience with SQL

Experience with data-visualization tools (e.g., Looker, PowerBI)

Proficient experience with Microsoft Excel (e.g., Pivot Tables, vlookup, Power Query)

Can create visually engaging slides in PowerPoint using linked data

Able to communicate effectively to internal and external stakeholders in writing and in person

Nice to haves:

Experience working with big data using SQL (e.g., Bigquery, Teradata)

Experience working with loyalty, transactional, retail, and/or other customer-centric datasets

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté.Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

Veuillez noter :
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.

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