Analyst, Loyalty Program

4 weeks ago

Toronto, Canada Loblaw Companies Full time

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Term Length: 8 months

Term Start: September 9, 2024

Term End: April 18, 2025
 

Analyst, Loyalty Program & Member Experience Insights - Co-op

Whether shopping for your favorite foods, daily essentials, or little indulgences, the PC Optimum loyalty program helps Canadians live life well by delivering unparalleled customer value and utility through personalized offers, rewards, and experiences. As part of the Loyalty Team at Loblaw, you will be part of a group that drives the future direction of Canada’s largest and most loved loyalty program.

As an Analyst, Loyalty Program & Member Experience Insights - Co-op you will work on the team responsible for the overall strategy and measurement of the PC Optimum loyalty program. You will leverage your passion for customers and analytical skills to uncover and report on loyalty program and member insights.

Please note this position is for a 8 month co-op term and is based out of Loblaw’s Downtown Toronto office (500 Lake Shore Blvd W). The incumbent will be expected to work in the office 3 days per week, and virtually for 2 days per week.

What you’ll do:

Perform comprehensive analyses to uncover valuable insights relating to our members, the PC Optimum program, and the broader loyalty industry using various data sources including transactional, behavioural, survey, and third-party data

Project-manage and support consumer research executed through ad-hoc surveys deployed to the PC Optimum emailable member base

Prepare reports, briefings, and presentations on the performance of the PC Optimum program with a focus on progress against objectives and key results (OKRs) (e.g., digital engagement)

Work closely with the broader Loyalty Strategy team to explore strategic projects by supporting project management, research, business casing, financial modelling, and/or recommendation development

Across all the above responsibilities, collaborate with cross-functional stakeholders including but not limited to Loblaw Digital, Loblaw Technology & Analytics, Loyalty Marketing, Loyalty Portfolio Management, Loyalty Partnerships, and more.

Must haves:

You are currently working towards a university degree in Math, Science, Engineering, Business Analytics, Business Operations, or any other quantitative field

Proven analytics skills: conceptualizing, analyzing, deriving insights from large data sets, and designing an execution plan to derive results from insights

Experience with SQL

Experience with data-visualization tools (e.g., Looker, PowerBI)

Proficient experience with Microsoft Excel (e.g., Pivot Tables, vlookup, Power Query)

Can create visually engaging slides in PowerPoint using linked data

Able to communicate effectively to internal and external stakeholders in writing and in person

Nice to haves:

Experience working with big data using SQL (e.g., Bigquery, Teradata)

Experience working with loyalty, transactional, retail, and/or other customer-centric datasets

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note :
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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