Consumer Affairs Representative

3 weeks ago

Laval, Canada Freudenberg Household Products Inc. Full time

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in 60 countries worldwide and generates sales of over 10 billion euros.

Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products. The portfolio includes brands such as O-Cedar®, and Vileda®. The company employs more than 3,200 people and hosts a distribution network in 35 countries.

New, effective products and distribution channels, technical innovations and a strong customer focus are the company’s key success factors. They are supported by extensive market and customer research on an international basis as well as innovation centers and production plants around the world.

**Responsibilities**:

- Foster strong customer care support and best practices to maintain a high level of consumer satisfaction based on timely responses to build brand loyalty. Live LEARN approach: Listen; Empathize; Apologize; React; Now
- Respond/manage consumers direct feedback and message tracking in social media management platform
- Build a strong knowledge of our branded products to best assist consumers. Work closely with marketing team to understand brand message, product benefits, promotions, etc.
- Process consumer product orders and replacement product including process of shipping product to consumers in collaboration with FHP shipping department and a third-party fulfillment vendor

**Qualifications**:

- Must be bilingual English/French
- Interested in a part-time schedule, 25-29 hours/week; ideally some of this time on weekends. Please note this person will work remote from their own home office.
- Experience in direct response customer care/support
- Knowledge of social media communication channels
- Intermediate knowledge of Excel and PowerPoint
- Confident, self-starter, independent, with strong communication skills including writing and data-entry speed skills
- Upbeat, positive problem-solver and enthusiastic to help make our consumers happy
- Adaptable

Some of your Benefits

Flexible work arrangements: Opportunities for flex hours and/or remote work to maximize performance satisfaction

Diversity & Inclusion: Enter a diversity-driven world of innovation

Training / Career development: Programs to supercharge skills and expertise

Paid holidays: With paid time-off, local holidays are all the more relaxing.

Vacation: Time off to refresh and recharge

Additional Information

Melissa Nolan
Talent Acquisition Specialist

- #LI-MN
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