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Sales Support

4 months ago

Langley, Canada DiamondHarbourBell Group Full time

We are currently hiring a full time parts Customer Service Representative (CSR).

Shift schedule is Monday
- Friday day shift.

**What is the Job?**

Reporting to the Parts Manager, the Customer Service Representative (CSR) will drive a Company provided vehicle to deliver our parts products to customers in an assigned territory.

The CSR will assist the Senior Outside Parts Sales Consultants by providing their customers with exceptional delivery service to help support, develop and maintain customer relationships in their territory.
- This is role is a steppingstone into an apprenticeship as a Parts Technician, Heavy
- Duty Mechanic or outside Parts Sales. It is an excellent training opportunity to learn our products and processes to grow and develop a career with our business._

**What we offer**:

- Competitive wage
- Benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance
- Company contribution RRSP program
- Commission and bonus program
- Safety Allowance
- Monday to Friday day shift
- Company provided vehicle and cell phone
- Product training
- Opportunity for advancement

**Duties & Responsibilities**:

- Safe and responsible driving of a Company vehicle
- Perform daily delivery requests throughout their designated territory within the required time frame
- Efficiently and accurately taking orders and delivering orders
- Efficiently and accurately loading/unloading of parts deliveries
- Secure loads in a safe and proper manner
- Provide exceptional customer service through efficient/accurate deliveries and helpful customer communication
- Participate in applicable product training
- Positively representing the Company in the community and customer’s place of business
- Performs the role in a professional manner that aligns with the Company’s’ values
- Perform additional duties as required.

**Who we are**:
The Diamond/Harbour/Bell Group is an International Truck dealership. Our parts division provides a vast selection of inventory along with competitive pricing programs and an educational buying experience either online, over the phone or in person.

We are proud to offer our customers a variety of products and services, from trucks, trailers, forklifts, school buses and parts & service. With our vast dealership network and extensive product lines, we are a one-stop solution for our customers to keep their business moving.

**What you need**:

- Valid class 5 license with clean current drivers’ abstract is required
- Previous customer service experience is required
- Ability to lift up to 50 lbs frequently
- Ability to perform physically demanding work in a variety of weather conditions
- Customer focused
- Good communication skills both written and verbal
- Previous customer service experience in a restaurant or retail role is an asset

**Job Types**: Full-time, Permanent

**Salary**: $46,000.00-$47,000.00 per year

**Benefits**:

- Company car
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Licence/Certification:

- Class 5 Drivers Licence (required)

Work Location: One location