Sales Support Manager
6 days ago
**Description**
**Genesis Motion Solutions - Sales Support Manager**
**_ Location _**_- Hybrid between home-based in the Lower Mainland and office in Langley, BC_
**Your Job**
If you have a passion for supporting a global sales team, delivering outstanding customer service and entrepreneurial leadership, Genesis Motion Solutions (GMS) has an opening for you where those interests converge. We are seeking an energetic professional who places people at the heart of their responsibilities - both employees and customers.
**Our Team**
This is currently an individual contributor position and will likely grow to lead a small team in the near-term future as we continue to scale. This role touches every part of our customer-centric organization. In particular, you will work most closely with our Sales and Applications Engineering teams located in the US, Canada, and Europe.
**What You Will Do**
- Create value for customers and GMS while building and modeling the company’s Guiding Values: Integrity, Stewardship & Compliance, Principled Entrepreneurship®, Transformation, Knowledge, Humility, Respect, and Self Actualization
- Deliver outstanding level of service and support to the field Sales team
- Manage and continually improve the GMS Customer Relationship Management (CRM) system
- Lead monthly sales forecasting activities; serve as the Commercial leader in the Sales, Inventory and Operations (S&OP) process
- Act as the primary liaison for customers and the field Sales team, directing and facilitating the connections of appropriate stakeholders with solutions and resources
- Champion customer experience efforts within the entire organization
- Create and track high quality quotations and proposals
- Manage the sales order entry process from end to end
- Responsible for the Commercial Review aspect of the Contract Review Process, provide contract knowledge and support to the field Sales team
- Review customer contractual terms and conditions for compliance to GMS standard terms, and facilitate a process toward resolution if there are differences in the Terms & Conditions
- Collaborate with Regulatory, Finance, and Sales on new customer setup, customer and channel contract execution, and payment related matters
- Create clear metrics and dashboards to measure and drive business and team performance
**Who You Are (Basic Qualifications)**
- Experience in customer-facing sales support or sales operations role
- Experience in a B2B business environment
- Experience with ERP systems, including quoting and order management processes
- Must be available to occasionally work beyond normal office hours (Monday to Friday day-time) as required
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