Digital Marketing Client Support Representative

2 months ago


Remote, Canada Reshift Media Inc. Full time

**ABOUT THE COMPANY**

Reshift Media is a high-energy digital agency that incorporates leading design, engaging content, best-in-class technology and a unique perspective into everything we do. We work with more than 200 brands in 20 countries on a wide variety of search, social and development projects.

**ABOUT THE ROLE**

**DUTIES AND RESPONSIBILITIES**

As a Client Support Representative, you will work directly with Reshift clients around the world to:

- Ensure a smooth client onboarding process
- Act as a liaison between the client and the Reshift search and social teams
- Confirm client advertising budget details
- Establish dates and deliverables
- Capture relevant business info and client materials
- Communicate client information to internal teams
- Review creative and other materials with the client for approval
- Coordinate client meetings
- Client training

Coordinate with clients on an ongoing basis
- Field questions from clients & build a rapport
- Coordinate with internal teams to address client questions/feedback and prepare for monthly meetings
- Meet with clients on a monthly basis to review results and communicate information provided by search and social teams
- Discuss opportunities for campaign improvement with clients and internal teams

**QUALIFICATIONS**
- Strong understanding of digital marketing - particularly Meta, LinkedIn, Google search and display
- Outgoing, approachable, and skilled at building and maintaining relationships
- Strong written and oral communication skills
- Self-starter who enjoys working in an entrepreneurial environment
- Highly organized and able to manage multiple activities
- Collaborative mindset and able to coordinate solutions across various teams

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Customer relationship management: 1 year (preferred)
- Digital Agency: 1 year (preferred)

Work Location: Remote



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