Customer Service Representative

6 months ago


Toronto, Canada Pardons Canada Full time

**Job Summary**:
We are an industry-leading mid-sized organization in the Criminal Justice Sector who have been helping Canadians remove criminal records for over 30 years. We are located near St. Clair and Bathurst in Downtown Toronto.

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This is a great opportunity to utilize your excellent communication skills and problem-solving abilities in a fast-paced and dynamic environment.

**Responsibilities**:

- Ability to make quality notes regarding client interactions
- Maintain customer records by updating account information and documenting interaction
- Work collaboratively with all other team members to ensure quality of information provided to clients

**Requirements**:

- Previous experience in customer service or related field preferred
- A quick learner able adapt to changes in legislation and effectively communicate those changes to clients
- Excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficiency in data entry and computer skills
- An ability to handle client complaints in a respectful and professional manner

**Location**:1376 Bathurst St. Toronto, ON M5R 3J1

**Salary**: $40,000.00 per year

**Benefits**:

- Commuter benefits
- Company events
- On-site parking
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



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