IT Configuration Manager Process Owner

6 months ago

Edmonton, Canada ATCO Group Full time

Always there. Anywhere. That’s us A team committed to delivering inspired solutions for a better world. We care for our communities and each other, and we are committed to showing up for those who need us. We value and encourage diversity, and we have the courage to do the right thing, even when it is hard. This is the ATCO way

**What You Get To Do**:

- Take ownership of the Configuration Management process, defining policies, procedures, and standards for configuration identification, control, and reporting.
- Lead and mentor Service Providers, ensuring effective collaboration and the achievement of team goals.
- Develop and implement a long-term strategic plan for configuration management, aligning it with the organization's business objectives.
- Continuously assess and improve the configuration management process to enhance efficiency, accuracy, and compliance.
- Create and maintain configuration documentation, including version control, change history, and CI relationships.
- Ensure that the configuration management process complies with industry standards and regulatory requirements. Prepare for and support audits.
- Establish and maintain a robust change control process, overseeing the impact assessment and approval of proposed changes.
- Define and track key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the Configuration Management process and share it with the leadership team.
- Identify and mitigate risks associated with configuration changes, with a focus on minimizing disruptions and vulnerabilities.
- Effectively communicate with cross-functional teams and stakeholders to ensure alignment with configuration management goals and priorities.
- Oversee process compliance through training, monitoring, reporting, and issue resolution.
- Documentation and Reporting: Maintain accurate records of all Configuration Items and produce various automated reports on Configuration Management activities for operational improvement and management review.
- Stay current on configuration management industry best practices and trends. Incorporate appropriate emerging practices.

**Who You Are**:

- A bachelor’s degree or college diploma with ITIL V3 or V4 Expert certified is an asset.
- Configuration Management Principles: In-depth knowledge of configuration management principles and best practices, including configuration identification, control, status accounting, and audit.
- ITIL Framework: Understanding of the Information Technology Infrastructure Library (ITIL) framework, especially in the context of Configuration Management Database (CMDB) and Common Services Data Model (CSDM).
- Industry Standards: Familiarity with industry standards and compliance requirements related to configuration management, such as ISO 27001.
- Configuration Management Tools: Proficiency in configuration management tools within ServiceNow, including knowledge of their features and capabilities.
- Change Management: Knowledge of change management processes and methodologies, with an emphasis on assessing the impact of configuration changes.
- Risk Management: Understanding of risk management in the context of configuration management, including risk assessment, mitigation, and contingency planning.
- Auditing and Compliance: Knowledge of auditing principles and compliance requirements for configuration management, and the ability to prepare for and support audits.
- Data Analysis: Strong data analysis skills to interpret configuration data, identify trends, and generate key performance indicators (KPIs).
- IT Infrastructure and Technologies: A comprehensive understanding of IT infrastructure components, technologies, and architectures.
- Communication: Effective communication skills to interact with cross-functional teams and stakeholders, ensuring alignment with configuration management goals.
- Problem-Solving: Strong problem-solving skills to identify and resolve configuration-related issues and challenges.
- Attention to Detail: Meticulous attention to detail when managing configuration documentation and data.
- Analysis and Reporting: Strong analytical skills to generate reports on configuration data, trends, and KPIs for informed decision-making.
- Project Management: Project management skills to plan, execute, and oversee configuration management initiatives and projects.
- Time Management: Effective time management skills to prioritize tasks and meet deadlines.

**What We Offer**:

- A culture based on caring, integrity, agility, collaboration, and striving for excellence.
- Competitive compensation.
- Flex benefits.
- Tuition assistance program.
- Training and mentorship programs.
- Charitable donation matching.

At ATCO, we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe the ATCO team is the foundation of our business and our most valuable asset across our global operations. Without each tea

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