Service Writer

2 weeks ago

Red Deer, Canada Summit Truck Equipment Full time

**JOB PURPOSE**:
The Service Writer helps keep everything in line within the service department. From scheduling, work orders to connecting with customers and technicians to get the work done, the service department runs smoothly because of this critical role. You will be required to act as a liaison between the customer, Service, Parts and Sales Departments.

**ESSENTIAL DUTIES & RESPONSIBILITIES**:

- Welcome customers and visitors in a timely, professional and friendly manner both in person and on the phone and obtain as much information about the customer and vehicle data before their arrival.
- Explain all estimated costs to the customer in as much detail as necessary prior to repairs.
- Verify the customer’s method of payment before the required repairs begin. Direct them to the Credit department to arrange credit approval, if necessary.
- Ensure accuracy of customer data in our computer system.
- Obtain, verify and double check that you have the correct truck/vehicle serial/VIN number, mileage, company, contact names and phone numbers on all required documents.
- Opens work orders as directed by the Shop Foreman and maintains control until they are reviewed, closed and invoiced
- Ensure RO's are completed and closed within 3 days of work being completed
- Entering completed RO’s into third party platforms for payment as required by specific customers
- Communication with Shop Foreman on pertinent RO information and updates
- File repair orders as required.
- Fields internal and external customer inquiries to the Service Department
- Cleaning of trucks, removal of decals and any other miscellaneous shop duties as assigned by the Manager.

**WORK ENVIRONMENT & PHYSICAL ABILITIES**:

- Required to perform work inside and outside, in all-weather situations, at the shop division location.
- Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Ability to communicate by providing verbal feedback in a professional manner.
- Normal range of hearing and vision.

**REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS**:

- High School diploma or equivalent.
- Heavy and medium duty truck industry experience is a plus.
- Ability to multi-task and work successfully in a fast paced environment.
- Must be able to work in a high pressure environment safely
- Outstanding organizational and time management skills.
- Must be able to present yourself in a positive, professional manner to colleagues and customers
- Ability to effectively present information and respond to questions from co-workers, managers, customers and the general public

**Salary**: $23.00-$25.00 per hour

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Red Deer, AB T4P 3R3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service writer: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2023-05-01

  • Service Writer

    3 weeks ago

    Red Deer, Canada Woody's RV World Full time

    Description: Woody’s RV World Red Deer is looking for a full-time RV Service Writer.Minimum Requirements: Excellent customer service skillsProficient computer skillsAbility to work unsupervisedMust be organized and self-motivatedPossess strong written and verbal communication skillsMotivated team player with a strong sense of commitment to the...

  • Service Writer

    4 weeks ago

    Red Deer, Canada NationaLease Full time

    Calmont is Canada's one stop shop for transportation solutions. We are proudly based in Edmonton with branches throughout Alberta, Saskatchewan, Manitoba and Ontario. We provide products ranging from all Bobcat Equipment to Volvo Heavy Duty Class 8 Trucks. If you are looking for a rental, lease or to own, Calmont provides full sales and service for your...

  • Service Manager

    4 weeks ago

    Red Deer, Canada Brandt Full time

    Brandt is currently seeking a Service Manager for our Red Deer Construction & Forestry location. The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day...

  • Rv Service Advisor

    4 weeks ago

    Red Deer County, Canada Rangeland RV & Trailer Sales Full time

    **Experience in the RV industry is an asset. You must possess excellent customer service skills!!** Job Description is as follows: Meet & Confer with all service customers Complete service orders Delegate work to technicians from work orders Perform estimates for time and parts required Complete work order once service is complete Collect payment for...

  • Field Heavy Equipment Technician

    1 week ago

    Red Deer, Canada Brandt Full time

    Our Red Deer Branch - Field Heavy Equipment Technician Our Red Deer branch is looking for an exceptional individual to join our service department as a Field Heavy Equipment Technician for our Agriculture Division (John Deere). Duties & Responsibilities: Diagnose, repair & maintain all systems on agricultural equipment such as Tractors, Hay tools, and other...

  • Field Heavy Equipment Technician

    1 week ago

    Red Deer, Canada Brandt Full time

    Our Red Deer Branch - Field Heavy Equipment Technician Our Red Deer branch is looking for an exceptional individual to join our service department as a Field Heavy Equipment Technician for our Agriculture Division (John Deere). Duties & Responsibilities: Diagnose, repair & maintain all systems on agricultural equipment such as Tractors, Hay tools, and other...

  • Field Heavy Equipment Technician

    1 week ago

    Red Deer, Canada Brandt Full time

    Our Red Deer Branch - Field Heavy Equipment Technician Our Red Deer branch is looking for an exceptional individual to join our service department as a Field Heavy Equipment Technician for our Agriculture Division (John Deere). Duties & Responsibilities: Diagnose, repair & maintain all systems on agricultural equipment such as Tractors, Hay tools, and other...

  • Field Heavy Equipment Technician

    7 days ago

    Red Deer, Canada Brandt Full time

    Our Red Deer Branch - Field Heavy Equipment Technician Our Red Deer branch is looking for an exceptional individual to join our service department as a Field Heavy Equipment Technician for our Agriculture Division (John Deere). Duties & Responsibilities: Diagnose, repair & maintain all systems on agricultural equipment such as Tractors, Hay tools, and other...

  • Field Heavy Equipment Technician

    3 weeks ago

    Red Deer, Canada Brandt Full time

    Our Red Deer  branch is looking for an exceptional individual to join our service department as a  Field Heavy Equipment Technician for our Agriculture Division (John Deere).   Duties & ResponsibilitiesDiagnose, Repair & Maintain all systems on agricultural equipment such as Tractors, Hay tools, and other Ag & Turf implements. This includes,...

  • Field Heavy Equipment Technician

    1 week ago

    Red Deer, AB, Canada Brandt Full time

    Our Red Deer Branch - Field Heavy Equipment Technician Our Red Deer branch is looking for an exceptional individual to join our service department as a Field Heavy Equipment Technician for our Agriculture Division (John Deere). Duties & Responsibilities: Diagnose, repair & maintain all systems on agricultural equipment such as Tractors, Hay tools, and...