Associate Customer Strategy Manager

7 months ago

Toronto, Canada Mondelēz International Full time

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It With Pride.**

You are the custodian of space for Mondelēz International products in all our retail environments. To implement our snacking vision and to drive category growth, you provide comprehensive reviews and make category-led recommendations. You ensure that retail and space expertise influences the right decisions on new packaging, shelf, and fixture layout to maximize Mondelēz International distribution.

**How you will contribute**

You will:

- Produce range review recommendations and post-evaluations in collaboration with category and customer development managers including: location, fixture layout and space Develop customer relationships to work collaboratively on range & space decisions, in-store trials
- Develop, agree and measure space targets & movement, in collaboration with category and customer development managers
- Run quarterly space reviews for a category & customers as per existing alignment in the team and develop best practice case studies
- Have an up to date understanding of Share of Space performance and key drivers for Growth/Decline
- Provide a comprehensive review of category/customer position, opportunities & risks for space as a part of Account Planning process
- Develop space recommendations for Big Bets & key Category-led projects
- Develop approaches to improve the quality of analysis & recommendations, e.g. modular plans

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Shopper missions by channel, fixture interaction and barriers to purchase by format/cluster and drivers of purchase in the store
- Customer and category
- Project management in a supply chain or commercial context
- Analytical skills
- Organizing and prioritizing
- Problem solving and finding new and innovative solutions
- Teamwork
- Having an open mind and driving for results

**Be a part of a Customer Strategy team focused on championing category growth by developing a strong trusted partnership with our retailers and grounded in a consumer/shopper mindset.**

**Role Highlights**:

- This position requires a **deep understanding of the retailer strategies **as well as the strategies of the competitive set in order to make sound recommendations.
- Strong ability to **translate external market and consumer knowledge **into drivers of growth for the customer
- **Recommending assortment & shelving strategies **and tactics for all items in the advisorship category.
- A **champion of driving a strong assortment **to maximize category and customer’s sales and profits; leading the planogram progress with the customer to grow the category and implementing best-in-class shelving principles.
- Provide **expert category knowledge **on performance, innovation, market insights, trends and consumer data. This includes the development and maintenance of best-in-class reporting insights and platforms
- Bringing Mondelez best in class local, Regional and Global knowledge to the retailer on assigned categories.
- Developing and implementing “best practice” category management with guidance from the team lead.

**What you’ll need to succeed in the role**:
**Experience**:

- Bachelor’s University Degree in a related field
- Minimum 3 years experience in Category Management / Category Advisor/ Customer Insights
- Minimum 1 year customer facing role is strongly preferred
- Account Management and Shopper Insights experience an asset
- Analytic storytelling skills: integrating and interpreting data and insights from multiple disparate sources into a concise action-oriented recommendations and strong presentation skills to bring recommendations to life.
- A background and understanding of the FMCG environment is critical.
- Snacking experience (Biscuit, Confectionary, NPF/bars) an asset
- Attention to detail and the ability to meet deadlines with mínimal supervision.
- Ability to manage multiple projects simultaneously under tight deadlines

**Technical Capabilities**:

- Strong proficiency in Syndicated Market Research Data and Analytic tools (NielsenIQ MarketTrack & Homescan, Nielsen Connect platform, LDIA, Retail Link, IRI, Dunnhumby, Numerator)
- Excellent Space Planning / JDA Pro Space skills
- Advanced skills in Excel, Powerpoint & Tableau

**No Relocation support available**:
**Business Unit Summary**:
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to

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