Airline Departure Control

3 months ago

Toronto, Canada Sunwing Vacations Group Full time

**About Us**:
**The Opportunity**:
For Sunwing Airlines, we are looking for a Departure Control & Facilitation Administrator to join us in making vacation dreams come true. The Departure Control and Facilitation Administrator is a detail-oriented full cycle administrator, responsible for regulatory compliance and operational efficiency. The term for this position is on a contract ending June 1st 2025. Reporting to the Manager, Systems & Special Operation and will be located in Toronto, Ontario.
**What You’ll Do**:

- Monitor Sunwing’s secure flight data
- Proactively inform stations when resolution calls will be required
- Support departmental relationships with government agencies, tour operator, and company personnel as required
- Ensure compliance with Advanced Passenger Information System Regulations (APIS), confirm message transmission to customs authorities
- Manually upload and transmit APIS information for ad-hoc charter flights
- Dispute fines with supporting research
- Engage regularly with frontline airport staff and Security regulators to ensure security compliance
- Act as decision maker for passenger admissibility when requested by airport
- Conduct resolution calls with Canadian Interactive APIS support desk and US Secure Flight Vetting Centre as required
- Keep accurate records of all correspondence
- Prepare, maintain and update files, records, as required Create Seat Splits for multi-sector flights.
- Ensure Stations are utilizing only those seats assigned to them, for the departure, arrival and crossover sectors
- Ensure compliance with Sunwing’s Ground Handling Manual (GHM), assist ground handling staff with various questions related to company policy
- Ensure all Quality Control Messages (QCM’s) are uploaded into the Sunwing Operations Website
- Categorize cabin crew flight reports (CCFR’s) and enter into the Sunwing Operations Website
- Ensure all flights are properly loaded into the System; assign the aircraft tails and pre-vet all flights
- Ensure PNL is successfully uploaded into Airline Choice and distributed to the necessary systems
- Monitor to ensure submission of all pre-departure and post-departure APIS messages
- Manually format southbound APIS information and upload it to Airline Choice for certain flights, vet passengers and transmit the passenger APIS
- Assist stations and Sunwing staff with DCS functionality questions
- Ensure proper entry of document information - particularly passengers with secondary travel documents
- Other duties as assigned

**What You’ll Need**:

- Fluent in spoken and written English (Bilingual; Spanish/French) an asset
- Must be able to obtain a Transport Canada security clearance
- Understanding and operational knowledge of the airline industry, including practical experience of airline operations.
- Ability to meet short deadlines
- Ability to organize and prioritize, including multi-tasking and time management
- Strong leadership and people management skills
- Attention to detail
- Flexibility and personal time commitment - available to work on a rotating 24/7 schedule
- Ability to maintain confidentially
- Always proactive, innovative, and thrive in a fast-paced changing environment

**What We Offer**:

- Free Parking
- Open concept, collaborative workspace
- Opportunity to give back through our social responsibility initiatives

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

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