Airport Service Duty Officer

2 months ago


Toronto, Canada Qatar Airways Full time

We are recruiting for an Airport Services Duty Officer based in Toronto, Canada and Canada and launching services December 2024.

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time departure of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:

- Ensuring that passenger and aircraft handling practices conform to the safety and security standards
- Ensuring that all QR aircraft handling standards are met on a shift basis
- Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
- Ensuring proper allocation of manpower and resources in the airport operations
- Completing checks to ensure adequate standards are maintained
- Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
- Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Qualifications
- Relevant experience in an airline or reputed Ground Handling Operations at supervisory level
- Strong background in Airport or GHA Operations
- Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA
- Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations
- Excellent customer focus and service delivery

**_ You must be authorized to work lawfully in Canada. This position is not eligible for visa sponsorship._



  • Toronto, Canada Qatar Airways Full time

    We have an exciting opportunity to join our team as an Airport Services Duty Supervisor. This role is based at our station in Toronto, Canada. Reporting directly to the Airport Services Manager, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is...


  • Toronto, Ontario, Canada Comfort Hotel Airport North Full time

    Job Title: Airport Operations CoordinatorJob Summary: We are seeking a highly organized and detail-oriented Airport Operations Coordinator to join our team at Comfort Hotel Airport North. As an Airport Operations Coordinator, you will be responsible for coordinating and managing various airport operations, including arranging seminars, conferences, and other...

  • Airport Duty Manager

    4 months ago


    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...


  • Toronto, Canada British Airways Full time

    As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share...

  • Duty Manager

    2 months ago


    Toronto, Canada Holiday Inn Toronto International Airport Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Airport Services Agent

    2 months ago


    Toronto, Canada Qatar Airways Full time

    We are currently recruiting for an Airport Services Agent in Toronto, Canada. You will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards. Specific...


  • Toronto, Ontario, Canada Comfort Hotel Airport North Full time

    Job Summary: As an Airport Operations Director at Comfort Hotel Airport North, you will oversee the hotel's daily operations, ensuring seamless service delivery to guests. Your role involves managing teams, allocating resources, and establishing objectives for the organization. If you are a strategic leader with excellent communication skills, we encourage...


  • Toronto, Ontario, Canada ASP Incorporated Full time

    Job SummaryA.S.P. Incorporated seeks an Access Control Officer to provide security and safety at the Billy Bishop Toronto City Airport.Key ResponsibilitiesMonitor and verify Restricted Area Identity Cards to ensure authorized access.Prevent security breaches by controlling entry and exit of persons and passengers.Report suspicious activity and deficiencies...


  • Toronto, Ontario, Canada Ontario International Airport Full time

    Chief Financial OfficerThe Ontario International Airport Authority is seeking a highly skilled and experienced Chief Financial Officer to join its Executive Leadership Team. As a key member of the team, the CFO will be responsible for leading the development and execution of the airport's financial operations and strategies.Key Responsibilities:Develop and...


  • Toronto, Ontario, Canada Comfort Hotel Airport North Full time

    Job SummaryWe are seeking an experienced Administrative Assistant to join our team at Comfort Hotel Airport North. The successful candidate will be responsible for providing administrative support to our hospitality industry team.Key ResponsibilitiesArrange and coordinate seminars, conferences, and other eventsPlan and control budgets and...


  • Toronto, Ontario, Canada Comfort Hotel Airport North Full time

    About UsAt Comfort Hotel Airport North, we are committed to providing exceptional service and creating memorable experiences for our guests. Our team is dedicated to delivering a high level of hospitality and ensuring that every guest feels welcome and valued.Job DescriptionWe are seeking a highly organized and detail-oriented Administrative Assistant to...


  • Toronto, Ontario, Canada Comfort Hotel Airport North Full time

    Job Title: Airport Administrative CoordinatorThe Comfort Hotel Airport North is seeking a highly skilled and organized airport administrative coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating and planning various administrative tasks, ensuring seamless day-to-day...


  • Toronto, Ontario, Canada ASP Incorporated Full time

    Airport Security Officer Role OverviewWe are seeking an experienced and reliable Access Control Officer to join our team at the Billy Bishop Toronto City Airport. As an Airport Security Officer, you will be responsible for ensuring the safety and security of passengers, staff, and airport facilities.About the JobThis is a challenging and rewarding role that...


  • Toronto, Canada ASP Incorporated Full time

    TRAFFIC CONTROL OFFICER Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals? A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries...


  • Toronto, Ontario, Canada ASP Incorporated Full time

    A.S.P. Incorporated, a leading provider of security and customer service solutions, is seeking a skilled Traffic Control Officer to join its dynamic team at Billy Bishop Airport.As an integral part of our airport operations, you will play a crucial role in ensuring the safety and efficiency of airport operations. You will be responsible for managing and...


  • Toronto, Ontario, Canada Comfort Hotel Airport North Full time

    Job Title: Airport Hotel Operations DirectorAbout the Role:We are seeking a highly skilled and experienced Airport Hotel Operations Director to join our team at Comfort Hotel Airport North. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional...


  • Toronto, Ontario, Canada ASP Incorporated Full time

    Security OpportunityASP Incorporated is seeking a skilled Security Professional to join our team at Billy Bishop Airport. As an Access Control Officer, you will be responsible for ensuring the safety and security of airport personnel and passengers.Key Responsibilities:Monitor and verify Restricted Area Identity Cards (RAICs) to ensure authorized access to...


  • Toronto, Canada ASP Incorporated Full time

    AIRSIDE ACCESS CONTROL OFFICER Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals? A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22...


  • Toronto, Canada ASP Incorporated Full time

    BILINGUAL TRAFFIC CONTROL OFFICER Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals? A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22...


  • Old Toronto, Canada A.S.P. Incorporated Full time

    TRAFFIC CONTROL OFFICERAre you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals?A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and...