Crisis Support Worker

6 months ago

Oakville, Canada Canadian Mental Health Association Full time

Job Title: Crisis Support Worker

**Job Type**: Casual

Shifts: Night Shift Availability
- 8 PM-8 AM/ 9 PM- 7AM** **(Monday-Sunday)

Division: Safe Beds

Section: Crisis Services

Location: Oakville, ON

The Canadian Mental Health Association - Halton Region Branch (CMHA-HRB) is seeking Casual/On-Call Crisis Support Workers for the Region’s Safe Beds Program. You must have availability to work on a casual, occasional basis Monday
- Sunday between 8 PM- 8 AM. The position is based in Oakville, ON. The Crisis Support Worker will be responsible for supporting individuals who are experiencing a mental health and/or addictions crisis in a 24/7, 5 bed residential setting on a short-term basis. The Program is intended to divert justice-involved individuals in a mental health and/or addictions crisis from incarceration, the justice system, and/or unnecessary hospitalization by providing them with voluntary community crisis accommodation and support. The Program serves exclusively individuals in immediate contact with the police. The Crisis Support Worker will from 8 PM-8 AM or 9 PM- 7AM Monday-Sunday _awake_ shifts.
- Coordinate services, advocate on behalf of, and develop plans to support the recovery and stabilization of clients.
- Ensure clients’ receive support to de-escalate and stabilize their crisis through a psychosocial rehabilitation, recovery-focused, harm-reduction approach.
- Ensure clients are connected with services and supports to enable stable community living that addresses their health and well-being over the longer term.

**Responsibilities**:

- Screening and assessing incoming referrals and completing intake and discharge processes and protocols.
- Providing crisis support and counselling.
- Assisting with self-sufficiency in daily living skills (e.g., cooking, hygiene) as needed.
- Supporting the appropriate use of medication.
- Working collaboratively with clients to identify, develop, and fulfill goals they identify as meaningful and relevant.
- Co-developing strategies and plans with clients to help them address immediate short-term needs and prevent further crises.
- Facilitating and monitoring the implementation of client programs, including daily programming and groups.
- Advocating and referring clients to ongoing community-based treatment, rehabilitation, and support services and resources to help them achieve their goals and objectives (e.g., income support, supportive housing).
- Engaging clients in crisis and recovery planning.
- Monitoring house rules and compliance and maintaining a safe, conducive environment to allow for psychosocial stabilization and recovery.
- Liaising and working collaboratively with community service providers and partners (e.g., mental health and addictions service providers, police, primary care) to support clients’ care planning.
- Completing all required documentation related to the support of clients and assuring the confidentiality of all client, personnel, and organizational records and information.
- Ensuring the completion of shift responsibilities and routines.
- Participating on specific committees or working groups as assigned.
- Completing light housekeeping duties, meal preparation, laundry, and bedroom preparation.
- Upholding and reflecting in their work the Guiding Principles of Halton’s Safe Beds Program (i.e., collaborative, sustainable, inclusive, person-centred, safe, transparent, and quality service).
- Participating in the orientation of new staff.
- Responsible for providing support to Safe Bed residents throughout the night, staff should make themselves available for supportive counselling, crisis support and de
- escalation.
- Promoting sleep hygiene and daily living skills by implementing “lights out/quite time/restricting socializing” following the nightly wind down group.
- Ensuring all client related paperwork is uploaded into EMHware.
- Updating the white boards;
- Identifying and ensuring appointments are visible
- Noting who is on for the following shift
- Responsible for conducting inventory house supplies and restocking.
- Providing daily meal prep support to clients.
- Supporting the appropriate use of medication, as per CMHA-HRB Safe Beds medication Policy.
- Other duties as assigned.

**Qualifications**:

- Bachelor’s degree in nursing, social work, occupational therapy or a relevant field.
- Regulated Health professional (Registered Social Worker) preferred.
- At least three (3) years’ experience working with individuals with mental health and addictions issues, especially those with complex needs (e.g., concurrent disorders, dual diagnosis).
- Crisis intervention and management experience (i.e., assisting clients in crisis face-to-face).
- Case management experience.
- De-escalation and conflict resolution skills.
- Assessment, risk management, and consultation skills.
- A demonstrated ability to work with issues related to substance use and concurrent disorders within a harm reduction framework.
- Cu

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