Crisis Response Worker- Nights

7 months ago

Oakville, Canada Canadian Mental Health Association- Oakville Full time

**Job Title: Crisis Response Worker**

**Job Type: Full-Time Permanent Position
- Night**

**Department: Crisis**

**Division: Crisis Services**

**Location(s): Oakville**

**Hours: 37.5 hours per week**
- _________________________________________

**About Us**:
The Canadian Mental Health Association - Halton Region Branch is a leading provider of adult and youth mental health services in the Region of Halton. We are driven by our cause to provide “**mental health for all**” through services targeted for people living with mental health and/or substance use concerns.

**Role Overview**:
The Canadian Mental Health Association - Halton Region Branch (CMHA-Halton) is seeking a Crisis Response Worker that will work on our nights shift (8pm-8am, Monday to Sunday). The Crisis Response Worker will respond to needs of individuals calling into our crisis line (988 or COAST) and may also support our Safe Beds site on occasion.
- Provide intensive short-term support, crisis intervention, and service coordination to clients
- Possess a comprehensive knowledge of social service resources within the Halton Region and ability to make referrals, guide and advocate on behalf of clients
- Utilize a harm-reduction model as an option when working with clients affected by addiction
- Commit to the use of the recovery model while providing client service
- Incorporate equity, diversity and inclusion practices and principles in the delivery of client-centered care

**Location/Scope**:
The **Crisis Response Worker** will work a combination of remote and out of our Oakville location to provide support to our 988 and COAST crisis phone lines and may provide back-up support to the Safe Beds teams as needed.

**What You’ll be Doing**:

- **988 National Crisis and Suicide Line**:_

988 will be Canada’s official three digit national helpline for suicide prevention and emotional distress. This service will be available 24/7/365.
- Answer 988 lines to assess for suicide, safety, and identify resources to refer caller to the appropriate community resources to address the client’s behavioral health and social needs as required.
- Conduct follow-up calls on individuals as part of the safety plan process.
- Utilize 988 software to accurately document all client interactions.
- Identify best outcomes, including the coordination of wellness checks and/or the dispatch of mobile crisis response teams.
- **COAST Crisis Line**:_
- Provide COAST crisis line telephone support including referrals and interventions to prevent further crisis.
- Utilize evidence-based methods and best practices to: manage client crisis, develop strategies to assist clients to prevent further crisis, provide monitoring and support as they work through their crisis and recovery plans, and establish personal goals that move clients towards recovery.
- Provide support to client families and friends as appropriate
- Work collaboratively with in-house programs, 988 team, Halton Regional Police Services, local hospital ED’s and Psychiatric Departments, and community agencies.
- Comply with Crisis Response Service Standards
- **Safe Beds**:_
- Coordinate services, advocate on behalf of, and develop plans to support the recovery and stabilization of clients.
- Ensure clients’ receive support to de-escalate and stabilize their crisis through a psychosocial rehabilitation, recovery-focused, harm-reduction approach.
- Ensure clients are connected with services and supports to enable stable community living that addresses their health and well-being over the longer term.
- **Other**:_
- Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.
- Complete all required documentation related to the support of clients
- Work collaboratively with community partners in a multidisciplinary approach.

**Qualifications & Skills Needed**:

- Bachelor’s degree in Social work, Clinical Psychology, Nursing or a relevant field required.
- Regulated health professional (Registered Social worker or Registered Nurse) or equivalent preferred.
- At least three (3) years’ experience working with individuals with mental health and addictions issues, especially those with complex needs (e.g., concurrent disorders, dual diagnosis).
- Crisis intervention and management experience (i.e., assisting clients in crisis face-to-face and over the phone).
- Strong de-escalation and conflict resolution skills.
- Highly skilled at conducting assessments, and ensuring appropriate risk management
- A demonstrated ability to work with issues related to substance use and concurrent disorders within a harm reduction framework.
- Cultural competence and a demonstrated ability to adapt interventions to ensure equity, access, and accommodation.
- Knowledge and commitment to the values of psychosocial rehabilitation and recovery-oriented practices.
- Good working knowledge of relevant mental health legislation including the Mental Health Act.
- Ski

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