Member Services Representative

2 months ago

Winnipeg, Canada Assiniboine Credit Union Ltd Full time

When you come to work, you will:

- Provides a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
- Promotes, educates, and assists members with their digital banking needs.
- Provides transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
- Assists with opening and closing duties of the vault, ATM, and cash recycler units as required.
- Supports lobby management, greeting members warmly on arrival.
- Through discovery, identifies members’ goals and needs and connects them to the right Advisor to serve their immediate and future needs in all interactions on the frontline and during lobby management.
- Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
- Resolves member complaints with an aim for first contact resolution and referring complex issues when needed.
- Observes and adheres to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.
- Demonstrates understanding of ACU’s commitment to values-based banking, respectful workplace, and Diversity, equity and inclusion.
- Maintains privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.

**Qualifications**:
**Education and Experience**

**To do this job, you should have**:

- Experience handling cash
- including counting and balancing activities
- Excellent customer service and problem-solving skills so you can help members with their problems and concerns
- Strong communication skills and the ability to build good relationships with other people
- Strong attention to details with the ability to act and learn from getting feedback
- The ability to work independently and take on new projects
- The ability to do many different activities at the same time and to stay organized
- Experience with computer programs such as Microsoft Suites (Word, Excel, Outlook) and others
- The ability to communicate fluently in English
- both speaking and writing
- Knowledge of credit union products and services, policies and procedures is an asset.

**To be considered for this position, you must**:

- Be able to work part-time hours (22 hours per week)
- Be available to work on Monday, Friday, Saturday
- We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process._

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