Member Services Representative

2 weeks ago

Winnipeg, Canada Casera CU Full time

Casera Credit Union was founded in 1951 on a foundation of co-operation and community commitment. We believe that the foundation of our success is our people. We are currently seeking outgoing, friendly and motivated individuals to join our team as Full Time Member Services Representatives (MSRs) at one of our three Winnipeg branch locations.

**The position**:As a MSR you will create rewarding member experiences by providing exceptional service when assisting members with their daily banking. You will promote Casera’s products and services to address member’s needs and enhance their banking experience. Reporting to the Member Services Supervisor, the MSRs will establish strong relationships with our members and provide professional, polite and accurate service while adhering to policy and procedure.

In this position you will deliver a broad range of deposit services to members such as deposits, withdrawals, money orders and bank drafts, bill payments, account updates and foreign exchange.

As a MSR you will also:

- Answer routine inquiries both in person and over the phone.
- Analyze the member’s needs and offer solutions that will fulfill their financial needs.
- Make appropriate referrals related to lending and investment products and services.
- Complete routine administrative tasks including completing paperwork and filing.
- Adhere to privacy and security procedures.
- Balance cheques and cash daily.
- Minimum of grade 12 education, additional education is considered an asset.
- 2-3 years of previous customer service experience including cash handling.
- Hands on working knowledge of computers including MS Office (Word, Excel, Outlook) and internet.
- Ability to make sound decisions based on experience, policy and procedures.
- Punctual and efficient while being adaptable to change.

Previous experience within the financial services industry, knowledge of registered products and services and the DNA banking system is considered an asset.

Applicants must be available to work Monday through Friday at any of our three Winnipeg branch locations.

**Compensation**:Casera Credit Union offers an inclusive and respectful workplace with a competitive compensation and benefit package. Salary will be based on qualifications and experience.

Casera Credit Union welcomes applicants from diverse backgrounds and those with various abilities. Reasonable accommodation related to the materials and activities used during the selection and interview process can be requested by the applicant.

**Job Types**: Full-time, Permanent

**Salary**: $32,000.00-$37,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Day range:

- Monday to Friday
- No weekends

Flexible Language Requirement:

- French not required

Shift:

- Day shift

COVID-19 considerations:
Casera continues to encourage staff and members to follow COVID-19 precautions. Mask use is required by staff in certain area's of the building. Enhanced cleaning continues at all locations.

Application question(s):

- Are you able to commute between our 3 locations in Transcona and St. Vital?

**Experience**:

- customer service: 2 years (required)
- Banking: 1 year (preferred)

Work Location: In person

Application deadline: 2023-04-19

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