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Member Service Representative

4 months ago

Winnipeg, Canada Carpathia Credit Union Full time

**CASUAL POSITION**

As an MSR, you play an important role in identifying and meeting member needs by delivering excellent service, giving advice and building relationships. Flexible to work in any branch in Winnipeg. The Member Service Representative (MSR) is willing to work in multiple locations within the Monday to Saturday workweek. The MSR must be fluent in English both verbal and written.

**A day in the life**:

- Provide a broad range of face-to-face services to members including (but not limited to) processing deposits, withdrawals, bill payments, cheque cashing;
- Build relationships with existing and new members, seeking opportunities that are the best fit for the individual needs of each member;
- Identify opportunities to meet member needs beyond their original request, and refer those members to other specialists within the credit union as needed; and
- Contribute to overall business development through excellent service, product knowledge and quality referrals.

**Your experience and qualifications**:

- Minimum grade 12 diploma
- DNA proficiency considered an asset
- Strong customer sales and service skills
- Outgoing personality with strong interpersonal and relationship building skills
- Ability to multitask and stay organized in a fast-paced environment
- Strong oral and written communication skills

**Who we are**:
**Carpathia Credit Union** is a member-owned financial institution with almost $650 million in assets, over 90 employees and 5 branches in Winnipeg. We have been in business for 80 years with a mission to be a financial institution of excellence supporting our Ukrainian and extended community.

Human Resources
- We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work._