Host/hostess
7 months ago
_**Host**_
- **Rock ‘N’ Horse Saloon**_
- **The MRG Group**_
- **TORONTO**_
Toronto’s home for all things Country Located in the heart of downtown Toronto’s Entertainment District, the Rock ’N’ Horse Saloon presents the complete country experience and recently won ‘Canada’s Country Bar of the Year’ (2019) by the Canadian Country Music Association Awards. You can expect Southern hospitality, line dancing lessons, mechanical bull riding and boot stompin’ parties
Reporting directly to the Front of House Manager, the Host at Rock ‘N’ Horse Saloon will greet each guest as they enter the venue and ensure guests’ items are collected and stored safely in an organized manner while maintaining brand standards, steps of service and creating positive shareable experiences
**The Role**:
- Greet guests in a friendly and timely manner as they arrive at the venue
- Take guests’ personal items and accurately distribute item tags
- Accurately input and collect coat check fees through POS system
- Collect cover charge when applicable
- Point out where washrooms or other venue specifics are located for guest convenience
- Keep the coat check area clean, organized, and stocked with hangers, tags, wristbands, etc.
- Contribute to the overall sanitation and cleanliness of our venues
- Effectively communicate with team and offer support as their needs may require
- Inform manager or supervisor of any left behind property or lost items
- Ends service by offering a heartfelt thank you and inviting guests to visit again
- Create Positive Shareable Experiences
- Other duties as assigned
**Knowledge, Skills, Abilities**
- Smart Serve Certificate required
- Enjoys working in a team environment
- Exceptional customer service skills
- Effectively communicate orally and in writing
- A passion and commitment to quality guest service and hospitality
- Ability to work calmly and effectively during peak times
- Meet productivity standards and complete work using time efficiently
- Able to work on the weekends and holidays, including late nights
Think you have what it takes? Willing to roll up your sleeves and get things done? Let’s talk
**What’s In It For You?**:
- A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters
- Employee Discounts to our concerts/shows, at our hospitality venues
- Participation in the MRG Travel Ambassador Program
- A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected
- Career development opportunities with a company that encourages individuals to learn and grow.
Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.
**WE CREATE POSITIVE SHAREABLE EXPERIENCES**
The MRG Group is a leader in experience creation. In operation since 2008, The MRG Group has grown to become Canada’s largest independent entertainment company, and through its ownership of 12 hospitality properties and 6 venues across Canada, the business is passionate about providing positive shareable experiences for its guests, 500+ employees, and partners.
In addition, The MRG Group owns and operates an events business, travel company, digital publication, and ticketing service Admit One. In 2021, the business expanded its presence into the US, signing its first venue deals with properties in New York and
California later that year.
**Job Type**: Part-time
**Salary**: $16.55 per hour
**Benefits**:
- Discounted or free food
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 4 hour shift
- Every Weekend
- Holidays
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Toronto, ON M5H 1X6: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Smart Serve (preferred)
Work Location: In person
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