Product Advisor and After-sales Service

3 months ago

Boisbriand, Canada Kinova Full time

As a Product Advisor and After-Sales Service, Assistive Technology, you will be responsible for supporting Kinova's Assistive Technology products.

Among other things, you will facilitate the presentation and testing of products to various customers, carry out installations, repairs and follow up support requests to ensure that our products are 100% functional and that their performance meets our customers' expectations.

**MAIN RESPONSIBILITIES**:

- Act as a consultant for assistive technology products and provide technical support to various customers and colleagues;
- Perform installations of Kinova products;
- Carry out repairs on products in the field or at our offices; Electronic fault analysis, soldering and repair of electronic components, mechanical repairs;
- Open requests in the system and participate in problem analysis;
- Work closely with internal partners to improve our products and services;
- Train our customers, distributors and partners in the use and repair of our products;
- Participate in periodic follow-ups with customers;
- Contribute to the implementation and maintenance of internal processes;
- Understand, document and create integration methodologies (e.g. integration with wheelchair software);
- Bilingualism (English/French).

POSITION REQUIREMENTS
- Training in occupational therapy, physiotherapy or DEC in electronics or any other relevant experience in the health and/or technical field;
- Interest and strong skills in working with people with disabilities;
- Experience with customer service;
- Interest in new technologies;
- Ability to work in a team, curiosity and excellent interpersonal skills.

ASSETS
- Programming skills;
- Knowledge of the wheelchair industry and experience in the rehabilitation field;
- Experience in the orthotic-prosthetic field.

WHAT WE OFFER
- Teleworking;
- Competitive salaries;
- Group RRSP with employer contribution;
- Group insurance paid at 50% by Kinova;
- Stable schedule;
- Up to 4 weeks of vacation;
- Personal days off in addition to vacation;
- Snacks, coffee, and fresh fruit at all times;
- A dedicated and great work team;
- A state-of-the-art environment;
- A company culture focused on the development of each individual;
- Free parking;
- Electric vehicle charging stations;
- Regular social and sporting events;
- And much more, but you'll have to meet us to learn more...

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