Production Support Analyst

7 days ago


Montréal, Canada NTT DATA Full time

**PRODUCTION SUPPORT ANALYST**

As Production Support Analyst, your responsibilities will include, but not be limited to:

- Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions.
- Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes.
- Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues.
- Identifying and driving opportunities to improve platform supportability through automation.
- Participating in weekend and off hours on-call rotation.
- Collaborating and striving to understand business users' needs and problems.

Qualifications - External
- Hands on experience managing systems in a large scale distributed Unix/Linux environment is essential.
- Effective communicator who is comfortable speaking in front of both internal/external groups as well as business clients
- Demonstrated ability to troubleshoot problems and debug to conclusively identify root causes
- Knowledge of ITIL Principles. ITIL certification is a plus.
- Automation-related experience is particularly valued, using scripting languages such as Python, bash, Perl, and/or Ruby. Higher-level compiled languages such as C++, C#, JAVA, Scala, and Go are a big plus.
- Working ability to interact with message transport platforms and protocols (MQ, CPS, XML, FIX) and distributed database technologies (DB2, Sybase, Mongo, GreenPlum, Postgres, KDB).
- Autosys scheduling and batch processing concepts
- Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc and data streaming technologies like Spark, Kafka etc.
- Hands on experience on enterprise tools set such as Grafana, Splunk, Dynatrace, AppDynamics, etc.
- Awareness of, and ability to reason through modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, etc.

**Job Segment**:
Computer Science, Help Desk, Information Technology, Application Developer, Linux, Technology



  • Montréal, Canada Q1 Technologies Full time

    **Role: Production Support - Onsite** **Exp - 3 to 5 with good experience in Linux** **Rate - 50-55/hr** **Salary - 80k-95k/yr** **Location - Montreal, QC** **Skills** **Production Support Analyst** **Python/Perl/Shell Scripting** **Linux** **DB2** **SQL** **Troubleshooting** **DevOps** **GIT** **Splunk** **Jenkins** **Salary**:...


  • Montréal, Canada Q1 Technologies Full time

    **Job Type**: Fixed term contract Contract length: 12 months **Salary**: $45.00-$55.00 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Montréal, QC: reliably commute or plan to relocate before starting work (required) **Experience**: - Production Support Analyst: 7 years (preferred)


  • Montréal, Canada Soho Square Solutions Full time

    **ABOUT THE JOB** **What will be your day-to-day?** When you open your laptop, you will have to do various tasks to make sure production is stable. Be ready to timely report production and project status to client and IT management. Finally, get prepared to learn the key Production Support practices and improve your financial expertise with experienced...


  • Montréal, QC, Canada HireTalent - Staffing & Recruiting Firm Full time

    L3 Application Support Analyst (Functional) Montreal, QC 12 months contract-Hybrid 60% Responsibilities: Level 1 and 2 Support Active monitoring of production activities Perform remediation steps when required Interface with external IT communities to resolve incidents Work with development community for Level 3 incident escalations Log work and...


  • Montréal, Canada Computershare Full time

    **Location: Montreal, CA** Voir version française plus bas **We give you a world of potential** We are looking for a talented and motivated IT Product Support Analyst to join our team in the Montreal, CA office, or if you are within a commutable distance to a Computershare location. This role is a full-time position, with the opportunity to split time...


  • Montréal, Canada Computershare Full time

    **Location: Montreal, CA** Voir Version Francaise plus bas **We give you a world of potential** We are looking for a talented and motivated IT Product Support Analyst to join our team in the Montreal, CA office, or if you are within a commutable distance to a Computershare location. This role is a full-time position, with the opportunity to split time...


  • Montréal, Canada Direct Travel Full time

    **Product Support Analyst **- Remote** **Embark on the next step in your career journey with Direct Travel!** Direct Travel has an immediate opening for a Product Support Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and support several 3rd party...


  • Montréal, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time

    **Position: Application production support analyst** **Location: Montreal Canada Quebec H3A 2A6** **Duration: 24 Months** **Job Type: Contract** **Work Type: Onsite** - Such tasks include change, user request, incident, and problem management for the department. - As required, functional support and user setup may be performed. - The Analyst shall serve...

  • IT Business Analyst

    18 hours ago


    Montréal, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...


  • Montréal, Canada Vectorsoft Full time

    **Application Support Analyst** **Core Responsibilities** - Monitor and respond to user-reported issues, batch run failures as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution. - Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures. - Ensure efficient...

  • Product Analyst

    2 days ago


    Montréal, Canada Aylo Careers Full time

    Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and...


  • Montréal, Canada NOVIPRO Full time

    Novipro is looking for an **Application Support Analyst**. This is a **12 month** renewable mandate for one of our well-known clients in the **banking** industry. This mandate is in **hybrid mode, a minimum of 2 days in the office** in downtown Montreal. Are you interested? **About the organization**: Our client is one of the leading European financial...


  • Montréal, Canada Resourznet Consulting Full time

    **Roles and Responsibilities**: We are looking for a talented Application Support Analyst. This is a permanent position. The work is hybrid and the applicant must live in the Montreal area. Beautiful technologies and nice challenge are waiting for you. The responsibilities of a programmer analyst include: - Supporting contribution, trading and position...


  • Montréal, Canada BNP Paribas Full time

    APPLICATION PRODUCTION SUPPORT ANALYST (JOB NUMBER: IT-071922-SB-001) Title of the position: Application Production Support, Financing Solutions Platform Department: IT Production Status: Permanent **Location**: Montreal At BNP Paribas Canada, it is our employees which make the difference... Our 75 nationalities are part of our diversity! Do you like...

  • Support Analyst

    1 week ago


    Montréal, Canada OneSpan Full time

    The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop...


  • montréal, Canada Infotree Global Solutions Full time

    Job title: Application Production Support KONDOR Duration: 12 Months with possibility of extension Location: Montreal, QC Job Description: Mission And Objectives The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the ALMT area. Such tasks include...


  • Montréal, Canada Talan Full time

    **A propos de Talan** Talan Canada is growing and looking to strengthen its team with an Application Support Analyst for the Montreal office, who will be interested in working with clients from multiple industries. **What will be your day-to-day?** When you open your laptop, you’ll do a morning check to make sure Production is stable before the...

  • IT Support Analyst

    6 days ago


    Montréal, Canada Estruxture Data Centers Full time

    ** La version française suit la version anglaise. Cependant, le responsable du recrutement pour ce poste étant anglophone, veuillez soumettre votre curriculum vitae en anglais. **_ **We host the data. We provide the connections. We protect the information.** Everything starts with our dedicated and talented team. As an award-winning industry leader, our...


  • Montréal, Canada Compest Solutions Inc Full time

    The role is required to provide production support services under RPE organization. The role as well requires the member to develop automation and tooling to support SRE activities and achieve specific reliability and supportability goals (reduction of toil, monitoring and alerting efficiency etc.), for in-scope systems and across the larger org. The below...


  • Montréal, Canada IT UNLOCK CONSULTING INC. Full time

    **Job description**: We are looking for a talented Application Support Analyst. This is a permanent position. The work is hybrid and the applicant must live in the Montreal area. Beautiful technologies and nice challenges are waiting for you. The responsibilities of the support analyst include, but are not limited to, the following: - Supporting...