Production Support Analyst
7 days ago
**PRODUCTION SUPPORT ANALYST**
As Production Support Analyst, your responsibilities will include, but not be limited to:
- Working closely with engineering/development teams to address repetitive issues, reduce operational effort and the likelihood of future service disruptions.
- Partnering with business users and other technology teams to manage significant events such as business continuity/disaster recovery tests, IPOs, stock splits, and major infrastructure changes.
- Defining and refining standard operating procedures for everything from monitoring to troubleshooting complex code and infrastructure issues.
- Identifying and driving opportunities to improve platform supportability through automation.
- Participating in weekend and off hours on-call rotation.
- Collaborating and striving to understand business users' needs and problems.
Qualifications - External
- Hands on experience managing systems in a large scale distributed Unix/Linux environment is essential.
- Effective communicator who is comfortable speaking in front of both internal/external groups as well as business clients
- Demonstrated ability to troubleshoot problems and debug to conclusively identify root causes
- Knowledge of ITIL Principles. ITIL certification is a plus.
- Automation-related experience is particularly valued, using scripting languages such as Python, bash, Perl, and/or Ruby. Higher-level compiled languages such as C++, C#, JAVA, Scala, and Go are a big plus.
- Working ability to interact with message transport platforms and protocols (MQ, CPS, XML, FIX) and distributed database technologies (DB2, Sybase, Mongo, GreenPlum, Postgres, KDB).
- Autosys scheduling and batch processing concepts
- Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc and data streaming technologies like Spark, Kafka etc.
- Hands on experience on enterprise tools set such as Grafana, Splunk, Dynatrace, AppDynamics, etc.
- Awareness of, and ability to reason through modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, etc.
**Job Segment**:
Computer Science, Help Desk, Information Technology, Application Developer, Linux, Technology
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