Product Support Analyst
5 days ago
**Product Support Analyst **- Remote**
**Embark on the next step in your career journey with Direct Travel**
Direct Travel has an immediate opening for a Product Support Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and support several 3rd party Applications with a focus on online booking tools.This is a fully remote position.
- **Expedition Expectations**
- Lead and manage online booking tool implementations from kick off to launch
- Manage multiple concurrent implementations following Direct Travel’s implementation methodology
- Meet and exceed predetermined implementation timelines
- Creatively design solutions, via the online tools, for complex requirements
- Conduct effective training and product demonstrations with clients remotely
- Provide updates on client statuses and escalate issues while maintaining control of the project
- Provide second-level support for the troubleshooting and diagnosing of issues and defects related to Direct Travel's suite of Travel technology tools
- Report defects to our travel technology partners as required and following up to ensure they are rectified
- Act as a liaison between Direct Travel and technology vendors to resolve any technical issues
- Work effectively with peers, other departments, and management
- Stay organized and deliver on commitments, including updating any project tracking systems
**Passport to Success**
- Minimum 1 year configuring an online booking tool in a technical implementation or support role
- Knowledge of Deem, Cytric, Certify, GetThere On-Line Booking tools
- A good understanding of travel industry technologies
- Sabre GDS experience - Amadeus/Travelport an asset
- Ability to multi-task in a fast-paced customer-service focused environment
- Excellent verbal and written communication skills
- Strong technical, presentation, and customer support skills
- Organized, resourceful and autonomous
- A problem solver having the ability to troubleshoot complex technical issues
- Must be thorough and detail oriented
- Results driven
- Travel Industry knowledge
**Benefits Onboard**
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
- **Our Brand Voyage: About Direct Travel**-
- Direct Travel is an EOE/AA/Veteran/People with Disabilities employer._
**If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.
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