Service Desk Lead
3 months ago
As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.
In this role, you will be responsible for day-to-day activities of the service desk, incidents, escalations. Ensuring the team have what they need to perform their jobs, and ensuring SLAs and KPIs are met.
**You’re good at**:
- Fostering a continuous improvement environment
- Automation and building workflows within ITSM
- Leading projects and researching new tools
- Ensuring the team meets KPIs with great customer service
**You have**:
- 5+ years experience working on a service desk using ITSM tools
- Experience leading and mentoring a team, and overseeing projects
- Experience with the Microsoft suite including O365, Azure, Active directory, Intune
- ITIL Certification
**What’s in it for you**:
- The freedom to research the best tools for us and train the team on them
- The chance to lead a team but also be responsible for some technical aspects
- Great growth opportunities within the role in terms of leading projects and within the company
- Learning and development opportunities, paid for by Factors Group
**You get**:
- Great healthcare benefits (including health and personal spending accounts)
- Vacation and wellness days
- Employee appreciation events
- $200 per year to spend on company products
- Employee discount pricing on company products
- Employee assistance program
- RRSP contributions
- Optional access to your pay as soon as you earn it (at no additional cost or fees)
All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.
-
Service Desk Technician
6 months ago
Coquitlam, Canada Venturis Capital Corporation Full time**Venturis Capital Corporation** strategically invests in visionary and values-driven organizations, with expertise in acquiring and managing leading material handling equipment dealerships supporting the construction, industrial, forestry, mining, and agricultural markets, among others. With an entrepreneurial spirit, people-focused mindset, and...
-
Service Desk Technician
7 months ago
Coquitlam, Canada Leavitt Machinery Full timeVenturis Capital Corporation strategically invests in visionary and values-driven organizations, with expertise in acquiring and managing leading material handling equipment dealerships supporting the construction, industrial, forestry, mining, and agricultural markets, among others. With an entrepreneurial spirit, people-focused mindset, and...
-
Inside Sales
6 months ago
Coquitlam, Canada Crossroads C&I - Coquitlam Full timeCrossroads C&I is seeking a CUSTOMER SERVICE REPRESENTATIVE to fill a permanent opening on our order desk in our Coquitlam location. Crossroads C&I is a leading wholesale distributor of mechanical insulation products. We have a longstanding reputation for quality products and superior customer service. Crossroads C&I has branches across Canada. Our Western...
-
Experienced - Inside Sales / Order Desk / Customer
3 months ago
Coquitlam, Canada Crossroads C&I - Coquitlam Full timeCrossroads C&I is seeking an experienced CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES REPRESENTATIVE to fill a permanent opening on the order desk in our Coquitlam location. 3 years experience working on an order desk in a wholesale distribution environment is a requirement for this position. Crossroads C&I is a leading wholesale distributor of...
-
Front Desk
7 months ago
Coquitlam, Canada Planet Fitness Full timePlanet Fitness is looking for energetic, enthusiastic **Front Desk Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Front Desk Representatives enjoy**: - Growth...
-
Customer Service
6 months ago
Coquitlam, Canada Natural Factors Full timeAs a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...
-
Overnight Front Desk
2 weeks ago
Coquitlam, Canada Planet Fitness Full timePlanet Fitness is looking for energetic, enthusiastic **Overnight Front Desk Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Front Desk Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Overnight Front Desk Representatives enjoy**: -...
-
Overnight Front Desk
2 months ago
Coquitlam, Canada Planet Fitness Full timePlanet Fitness is looking for energetic, enthusiastic **Overnight Front Desk Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Front Desk Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Overnight Front Desk Representatives enjoy**: -...
-
IT Service Desk Manager
7 months ago
Port Coquitlam, Canada New Charter Technologies Full timeWho We Are: Since 1999, ActiveCo Technology Management has reshaped IT Management by using innovative techniques to provide outstanding support services to small and medium-sized businesses across all North America. We believe in creating an exceptional culture, with an exceptional purpose to embrace diversity and create an inclusive and collaborative work...
-
Front Desk Receptionist
2 months ago
Coquitlam, Canada Renew Holistic Medicine Clinic Full time**Overview** **Duties** - Greet and assist clients and visitors in a professional manner. - Manage incoming calls with proper phone etiquette, directing them to the appropriate personnel. - Schedule appointments and maintain an organized calendar for office staff. - Perform data entry tasks, including maintaining client records using computerized systems. -...
-
Front Desk Receptionist
7 months ago
Coquitlam, Canada Trifecta Rehab Full time**We are happy to announce that our organization is expanding and is looking for additional team members!** **Who are we?** - Founded in 2017, we are a multidisciplinary team that is a passionate group of physiotherapists, chiropractors and registered massage therapists. Our goal is to elevate the quality of care and to foster a deeper relationship with...
-
Front Desk Coordinator
2 months ago
Port Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a highly skilled Front Desk Coordinator to join our team at beBee Professionals in Port Coquitlam. As a key member of our front-line team, you will be responsible for providing exceptional support to our clients and team members. Your primary duties will include managing incoming calls, scheduling appointments, and performing general...
-
Front Desk Agent
3 weeks ago
Coquitlam, Canada Tri City Momentum Therapeutics Full time**Job Summary** **Duties** - Greet patients upon arrival with a friendly demeanor and assist with check-in and payment, billing and insurance procedures - Answer phone calls promptly, providing information about clinic services, and patient concerns. - Manage billing and booking of patients using management software and ensure accurate data entry for...
-
Customer Service Representative
2 months ago
Coquitlam, Canada Distribution International Full timeAbout Your Future with Crossroads C&I Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a _“Great Place to Work”_ of value to you? Look no further! At Crossroads C&I, you will be part of a diverse and inclusive team...
-
Front Desk
7 months ago
Coquitlam, Canada Club Pilates Full time**COMPANY OVERVIEW**:Club Pilates is a boutique fitness studio that offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community. **POSITION**:The...
-
Front Desk Associate
2 months ago
Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a highly skilled Front Desk Associate to join our team at beBee Professionals in Coquitlam, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key Responsibilities:Provide...
-
Front Desk Receptionist
2 months ago
Coquitlam, Canada Lansdowne Chiropractic Full time**Responsibilities**: - Greet and welcome patients and visitors in a professional and friendly manner - Answer phone calls, take messages, and direct calls to appropriate individuals - Schedule appointments and manage the appointment calendar - Check patients in and out, collect payments, and verify insurance information - Maintain patient records and...
-
Front Desk Supervisor
6 months ago
Coquitlam, Canada Ramada Coquitlam Full time_**Duties**_ - Greet and welcome guests in a friendly and professional manner - Provide exceptional customer service to all guests - Manage and coordinate guest check-ins and check-outs - Handle guest inquiries, requests, and complaints promptly and efficiently - Maintain a clean and organized front desk area - Answer phone calls and direct them to the...
-
Front Desk Leader
2 weeks ago
Port Coquitlam, Canada Gold's Gym - British Columbia Full time**FRONT DESK LEADER - FULL TIME** **Gold’s Gym Port Coquitlam is hiring a full time Front Desk Leader, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!** **About Gold’s Gym Port Coquitlam** **Boasting an expansive 3 stories located just off of Lougheed Highway - This location features...
-
Stkwrk 12r
3 months ago
Coquitlam, Canada BC Public Service Full timePosting Title- STKWRK 12R - Lead Hand- Position Classification- Stockworker R12- Union- GEU- Work Options- On-Site- Location- Coquitlam, BC V3K 7B9 CA (Primary) - Salary Range- $54,387.32 - $61,395.95 annually- Close Date- 10/3/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry...