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Guest Services Agent

1 month ago

Ottawa, Canada Ottawa Embassy Hotel & Suites Full time

**Company Description**

The Ottawa Embassy Hotel & Suites is in an unbeatable location, nestled between the Rideau Canal and City Hall in the heart of Downtown Ottawa.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

- Provide outstanding service to our internal and external guests
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Register and checkout hotel guests
- Assist with tour check-ins and greet the tour guide and groups when required
- Key member of crisis & emergency team
- Act as a representative of the Ottawa Embassy Hotel & Suites
- Assist Leadership in performing daily duties
- Assist with performing daily duties
- Follow all safety policies
- Other duties as assigned

**General Tasks**
- To operate the Front Desk in a manner to meet and exceed the expectations of arriving and departing guests.
- To perform and complete tasks consistent with standard operating procedures.
- To oversee the safety and security of guests and associates while maximizing the integrity of company assets.
- Other duties as assigned

**Qualifications**
- Fluent in both official languages
- Excellent verbal and written skills
- Previous Front Desk Agent experience in a similar environment
- Must have the ability to handle cash effectively and accurately
- Positive and pleasant attitude
- Strong team player
- Able to work alone
- Active listener, self-starter
- Able to make decisions and take initiative
- Computer literate with exposure to Maestro, Word and Excel is preferred
- Must be able to work in a very busy environment
- Organized and detail-oriented
- Available for various shifts including evenings, weekends, and overnights

**Additional Information**

**Physical Aspects of Position (included but not limited to)**:

- Standing during entire shift

**Job Types**: Full-time, Permanent

**Salary**: From $20.75 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Discounted or free food
- On-site gym
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Hospitality: 2 years (required)

**Language**:

- French (preferred)

Work Location: In person

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