Guest Service Agent Full Time Non Unionized
4 weeks ago
**GUEST SERVICE AGENT**
**Position: Full time Guest Service Agent (non-unionized)**
**Shifts vary between 6:45 AM TO 11:00 PM (Days, evenings, weekends and holidays)**
**Report to: Front Office Manager, Manager on Duty, Assistant General Manager, General Manager**
**Summary**: The Guest Service Agent is responsible to ensure guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the Property Management System. Achieve goals that support the overall company’s objectives while developing and building relationships.The Guest Service Agent is responsible to provide professional and friendly service for guests and that all front line operations run smoothly.
**Qualifications include but are not limited to the following: Is not inclusive of the complete Job Description**:
Bilingualism (French & English) asset
Must have a minimum of 6-12 months hospitality service experience
Hotel Front Line experience an asset
Possess a strong commitment to deliver exceptional guest service
Ability to respond professionally and empathically to guest concerns/complaints
To respond promptly to guest needs & follow through effectively
Cash handling experience
Demonstrate professional telephone etiquette at all times
Considerate of guest security
Adhere to all Company, hotel & departmental policies & SOPs
Team player/collaborator
Ability to respond quickly in a dynamic & changing environment
Must have the ability to communicate verbally & in writing in a professional manner to guest and staff
Must have the ability to express themselves diplomatically with staff and guests
Must be able to work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve and maintain standards.
Must demonstrate the ability to independently solve problems
Must be able to work & concentrate in a high volume area
Must be efficient, well organized and able to handle multiple tasks
Strong follow through abilities
Must have an energetic, positive approach and attitude to work
Take initiative in all facets
Hospitality driven
Must be familiar with surrounding area and events
Have knowledge of hotel fire and safety procedures.
Must be able to stand & walk for a minimum of 8hr time period
**Posting to work in conjunction with the Job Description**
**Salary**: $18.73 per hour
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Ability to commute/relocate:
- Ottawa, ON K1V 1A2: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2023-07-26
Expected start date: 2023-07-28
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