Guest Service Agent Full Time Non Unionized

4 weeks ago

Ottawa, Canada Fairfield & Suites by Marriott Ottawa Airport Full time

**GUEST SERVICE AGENT**

**Position: Full time Guest Service Agent (non-unionized)**

**Shifts vary between 6:45 AM TO 11:00 PM (Days, evenings, weekends and holidays)**

**Report to: Front Office Manager, Manager on Duty, Assistant General Manager, General Manager**

**Summary**: The Guest Service Agent is responsible to ensure guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the Property Management System. Achieve goals that support the overall company’s objectives while developing and building relationships.The Guest Service Agent is responsible to provide professional and friendly service for guests and that all front line operations run smoothly.

**Qualifications include but are not limited to the following: Is not inclusive of the complete Job Description**:
Bilingualism (French & English) asset

Must have a minimum of 6-12 months hospitality service experience

Hotel Front Line experience an asset

Possess a strong commitment to deliver exceptional guest service

Ability to respond professionally and empathically to guest concerns/complaints

To respond promptly to guest needs & follow through effectively

Cash handling experience

Demonstrate professional telephone etiquette at all times

Considerate of guest security

Adhere to all Company, hotel & departmental policies & SOPs

Team player/collaborator

Ability to respond quickly in a dynamic & changing environment

Must have the ability to communicate verbally & in writing in a professional manner to guest and staff

Must have the ability to express themselves diplomatically with staff and guests

Must be able to work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve and maintain standards.

Must demonstrate the ability to independently solve problems

Must be able to work & concentrate in a high volume area

Must be efficient, well organized and able to handle multiple tasks

Strong follow through abilities

Must have an energetic, positive approach and attitude to work

Take initiative in all facets

Hospitality driven

Must be familiar with surrounding area and events

Have knowledge of hotel fire and safety procedures.

Must be able to stand & walk for a minimum of 8hr time period

**Posting to work in conjunction with the Job Description**

**Salary**: $18.73 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Ottawa, ON K1V 1A2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2023-07-26
Expected start date: 2023-07-28

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