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Guest Service Agent

4 months ago

Ottawa, Canada Hampton by Hilton Ottawa East Full time

**Department: Front Desk, Hampton Inn Ottawa**

**Position: Full Time Guest Service Agent**

**Hours: Must be flexible and available for Days, Evenings, Weekend & Holidays**

**Shifts are between 6:45 am & 11 pm**

**Report to: Assistant General Manager**

**Qualifications include but are not limited to**:

- Must be bilingual French & English
- Must have a minimum of 1 year customer service experience
- Willing to be scheduled as needed & as the need arises
- Comfortable with computers and phones.
- Must have the ability to express themselves diplomatically with staff and guests
- Must be able to work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve and maintain standards.
- Must demonstrate the ability to independently solve problems
- Must be able to work & concentrate in a high volume area
- Must be efficient, well organized and able to handle multiple tasks
- Possess a commitment to guest service

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- French & English (preferred)

Work remotely:

- No

**Salary**: From $17.34 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- French (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person