Night Auditor
6 months ago
**Job description**
**Responsibilities and Duties**
- Process payments, cancellations, revisions, and information updates on changes.
- Assist the sales team by inputting group and corporate information into System
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record, and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
**Qualifications and Skills**
- Being passionate about people and service
- Strong communication skills essential when interacting with guests and employees
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/
- Problem-solving, reasoning, motivating and training abilities are often used
- Flexibility: ability to work weekends and weekdays
- Ability to speak French and English fluently
**Experience**:
- Customer service: 1 year (preferred)
- Experience with hotel reservations software Opera Cloud (an asset)
Advantages:
1. Paid overtime
2. Paid annual vacations
3. Paid public holidays
4. Dental insurance
5. Provided uniform
6.Flexible work schedule
Type d'emploi : Temps partiel
Rémunération : 19,50$ à 20,00$ par heure
Horaires de travail:
- 8 Heures
Capacité à faire le trajet ou à déménager:
- Montréal, QC: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)
Expérience:
- Customer service: 1 an (Souhaité)
Lieu du poste : En présentiel
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