Night Auditor/receptionist

3 weeks ago

Montréal, Canada Complexe Humaniti Montréal Full time

The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness center, meeting rooms and spa. Experience hospitality at its finest and discover an innovative concept that celebrates the art of living in all its forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation hotels for true global citizens. A unique hotel that subtly permeates an ecosystem rich in eThe Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness center, meeting rooms and spa. Experience hospitality at its finest and discover an innovative concept that celebrates the art of living in all its forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation hotels for true global citizens. A unique hotel that subtly permeates an ecosystem rich in experiences, inspiring design, and a fascinating way of life.

**Join the Humaniti community**

**Here are the benefits and privileges offered to you by the Humaniti Hotel**:

- Thrive within a positive, friendly, and dynamic team in a beautiful environment.
- The opportunity to take on new challenges and advance your career across North America.
- Various employee recognition programs.
- Various training programs.
- Discounts within our hotel chain.
- Uniform provided.

**Description**

We are looking for individuals who are passionate about their city and want to provide a memorable and personalized experience to each of our guests. From the moment our guests step into the Humaniti Hotel Montreal, our night auditors take the stage and are responsible for the overall guest experience.

Our Montreal night auditors will work together with the front desk team to deliver impeccable service to our guests, reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we are seeking individuals who have a deep understanding of human interactions and will deliver an experience in line with our wellness concept to our customers.

**Roles and Responsibilities**
- Perform night shift duties.
- Welcome and register guests upon their arrival and handle their departure efficiently and professionally.
- Properly assign rooms (rates, special requests, etc.).
- Make, modify, or cancel reservations and note special requests.
- Take a proactive approach in handling customer concerns/difficulties.
- Provide personalized suggestions about various attractions and experiences available in Montreal.
- Provide service that exceeds our customers' expectations and instill this quality of service throughout the team.
- Ensure smooth service coordination with various hotel departments.

**Skills and Requirements**
- Excellent organizational skills, prioritization, and outstanding customer service.
- Ability to work under pressure and manage stress.
- Proactivity, initiative, and autonomy.
- (3) years of experience in high-end customer service.
- Bilingual (French and English).
- Availability during the night and weekends.
- Experience with Marriott chain hotels, an asset.xperiences, inspiring design, and a fascinating way of life.

**Join the Humaniti community**

**Here are the benefits and privileges offered to you by the Humaniti Hotel**:

- Thrive within a positive, friendly, and dynamic team in a beautiful environment.
- The opportunity to take on new challenges and advance your career across North America.
- Various employee recognition programs.
- Various training programs.
- Discounts within our hotel chain.

**Description**

We are looking for inclusive, dynamic leaders who love their city and want to provide a memorable and personalized experience to each of our guests. The night shift supervisors will be tasked with managing the operations of the reception and will be responsible for the entire customer experience during nighttime hours.

Our night shift supervisors will guide our artisans and valets to deliver impeccable service to our guests, reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we are looking for people who prioritize the human touch and will deliver an experience in line with our wellness concept to our customers.

**Roles and Responsibilities**
- Support, supervise, and guide the night reception team in all guest interaction processes.
- Participate in the training of the new auditors and ensure daily tracking of learning progress.
- Ensure that the night reception team has the necessary tools for the smooth operation of o

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