Night Auditor/front Desk

5 months ago


Montréal, Canada Hotel Montreal Metropolitan Full time

Join our vibrant team at Hotel Montreal Metropolitan, BW Signature collection as we seek a **Night Audit**to be the welcoming face during our overnight hours. As the primary contact point during these quieter hours, you'll blend the roles of a Front Desk Agent with the responsibility of balancing accounts from the day's shifts and attending to guest needs.

**Responsibilities**:

- Warmly welcome and assist guests with check-in and check-out procedures;
- Manage all incoming phone calls and processes new reservations;
- Address guest inquiries with professionalism and courtesy;
- Oversee all night audit functions;
- Ensure accurate recording and reconciliation of transactions;
- Balance all revenue and settlement accounts each night;
- Maintain organized files and prepare for the next day’s operations;
- Flexibility to undertake any other duties as required;
Skills and qualifications:

- Exceptional communication skills, both written and verbal, in French and English.
- A genuine passion for delivering outstanding customer service.
- Strong team player with a collaborative attitude.
- Previous experience with VisualMatrix is advantageous.
- Availability for evening and overnight shifts, including weekends and holidays.
- Shift timing: 11:00 PM - 7:00 AM.

Experiences
- Minimum of 1 year in a similar role

Pay: $18.00-$20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Night shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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