Uninsured Billing and Collections Specialist

3 weeks ago

Toronto, Canada St. Michael's Hospital Full time

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Uninsured Billing and Collections Specialist.

The Accounts Receivable and Collections Department is responsible for the timely billing and collection of revenues from government entities, insurance companies, other healthcare institutions, patients, and non-patients.

The primary role of the Uninsured Billing and Collections Specialist is to ensure that Unity Health Toronto (St. Michaels Hospital site) hospitalization and related charges are billed to, and collected from, the patient and/or financially responsible agency in a timely manner. This includes knowledge of hospital billing and collection procedures, ability to communicate, customer service skills, proficiency with computers and systems.

The Finance Department at Unity Health Toronto is looking for a highly-organized, detail oriented Uninsured Billing and Collections Specialist. Reporting to the Manager, Transaction Processing, the position is responsible for all the billing and collection for Uninsured Patients. To carry out this role, the Billings Specialist works closely with various departments in the Hospital, the Ministry of Health, other organizations including Community Health Centres.

**RESPONSIBLITIES**:

- Responsible for complete billing and collection for all uninsured outpatient and inpatient accounts;
- Follow up with patients, including visiting patients while in-hospital, to obtain financial information and discuss billing and payment options;
- Extensive collection efforts directed to patients and guarantors including private insurance, law firms, engaging collection agency, and non-profit organizations involved in funding self pay patients;
- Billing system (Infor HRCM - Healthcare Revenue Cycle Management) work queue management, ensuring all accounts in queue are dealt with, corrected when necessary, and clear and concise notes are added to accounts;
- Liaising with clinical departments, health records, social workers and other fellow hospital employees, including accessing and navigating clinical computer systems, to facilitate the patient billing process;
- Responsible for printing, sorting and mailing patient's statements / invoices in a timely manner
- Identify claims for adjustment, reversals and recommendations for bad debt write offs
- Other duties as assigned

**QUALIFICATIONS**:

- Diploma in Accounting or Business, or equivalent work experience
- Minimum 3 years current hospital billing and collection experience is required
- Experience as an Uninsured Billing and Collection specialist is preferred
- Computer knowledge and demonstrated proficiency with Excel
- Experience with ADT, HRCM system and Clinical Support Systems is preferred
- Excellent organizational skills and attention to detail
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Ability to work well within a team
- Ability to multi-task in a fast paced evironment
- Must be punctual and have an excellent attendance record

**Shift/Hours of Work**: Monday - Friday - days. Subject to change based on departmental needs.

**Please note, there is a possibility that the position may end earlier.

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. Please note, if you are extended an offer of employment,

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