Support Consultant

3 weeks ago


Toronto, Canada IsoMetrix Full time

IsoMetrix, is a leading integrated risk management software company with offices in the USA, Canada, Australia, United Kingdom and South Africa. We provide state-of-the-art solutions for ESG, EHS and GRC management.

Backed by the leading private equity firm Carlyle, an investment firm with $293bn of assets under management, SaaS-oriented business model.

**Main purpose of Job**:
Provide software support to live clients.

**Primary responsibilities**:
Responsibilities are, but are not limited to:

- Logging of support calls via internal system.
- Call classification.
- Replication of issues.
- Customer fixes and liaison.
- Monitoring Support Dashboard and escalating issues as they arise.
- Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.

**Minimum qualification and experience**:

- Grade 12
- Minimum 1 years' experience in Software support

**Experience / training that would be an advantage**:

- An IT related qualification.
- Exposure to QlikView or Qlik Sense and / or web based software.
- Exposure to IsoMetrix and / or integrated risk management.
- Knowledge of Software Development Lifecycle.

**Additional Requirements**:

- An IT related qualification.
- Fluent in Spanish & English (speaking, reading, writing)
- Exposure to QlikView and / or web-based software.
- Exposure to IsoMetrix and / or integrated risk management.

**Personal attributes**:

- Excellent communication skills.
- Problem-solving abilities.
- Team player.

The **IsoMetrix DNA** encompasses the following core values and behaviours:

- Own It
- Do the right thing
- Embrace Ideas
- Win together
- Think Beyond



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