Warranty Administrator

3 weeks ago

Burlington, Canada Liebherr-Canada Ltd. Full time

The Warranty Administrator is responsible for the compilation and submission of warranty claims within the guidelines of the LMT (Concrete Pumps) manual. This position will liaise with the service supervisors, warehouse department and divisional colleagues. Key requirements are quality claim submissions and timely management to maximize warranty recovery.

***Please note this is a 12 month contract position with potential for permanent employment. Hours may fluctuate from 25-40 hrs per week**

**Responsibilities**:

- Administrate the warranty process via the ERP systems in compliance with company standards
- Process accurate warranty work orders and claims on a timely basis to avoid expirations
- Review warranty work order for completion, accuracy and verified criteria by factories
- Notify management of any deviations or corrections required and work closely with service team to ensure claim integrity
- Adjust and follow up denied claims to secure payment for warranty work
- Report rejected claims for escalation or authorization to write off
- Track warranty parts by claim reference or work order number
- Collaborate with warehouse department to ensure defective parts requested by the factories are timely returned
- Initiate factory service information properly and keep up-to-date with announcements
- Provide bi-weekly tracking reporting detail on warranty claim submissions and status
- Additional duties/projects as assigned

**Competencies**:

- 1-3 years in a related field position of warranty or administration, Liebherr Technical knowledge be considered a strong asset
- Time management skills
- Ability to multi-task and follow tasks as assigned.
- Excellent communication and organizational skills
- High degree of personal ownership and accountability
- Intermediate computer skills and an ability to learn new systems

**Our Offer**:

- Competitive wages
- Extensive benefits with employer paid premiums starting day 1
- Hybrid or remote work opportunities for select roles*
- Paid vacation starting at 3 weeks.
- International training & development work opportunities for select roles*
- Potential opportunities for permanent employment*
- And much more

**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

**Location**:
Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

**Contact**:
Jessica Gauss

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