Client Care Coordinator Retail · Burlington

1 month ago

Burlington, Canada WS Audiology USA Full time

About HearCANADA
At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All.

About the role:

HearCANADA’s Client Care Coordinators (CCC) hold vital customer-facing roles within our clinics to deliver exceptional client service within our busy hearing clinics. As a Client Care Coordinator, you will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities within our clinic.

This is a permanent full-time position based onsite at our Burlington, ON(Harvest Road)clinic location.

What you’ll be responsible for:

  • Client interactions and communications – Manage inbound and outbound calls, return messages, and perform proactive recalls to clients (follow-ups to existing clients, warranty calls, annual appointments, etc.), greet walk-in clients, collaborate with HearCANADA team members in clinic to best-serve clients, and send email follow-ups and marketing collateral to clients.
  • Schedule appointments and maintain calendars - Manage scheduling for clinicians by scheduling client appointments and entering appointment blocks, vacations, out of office activities, and stagger/balance schedules to ensure capacity is met.
  • Client file documentation - Maintain client documentation virtually within the EMR system and physically within files.
  • Order supplies - Maintain shopping lists and order clinical supplies and office supplies from preferred vendors; seek leadership approval for order expenses as required.
  • Community-based marketing (CBM) – Participate in CBM events like tradeshows, marketing collateral drops, and partnership events with the goal of increasing brand-awareness in your local area.
  • Process payments and in-clinic financials - Answer client questions about payments and payment options, process insurance direct-billing, follow-up on government remittances, and handle cash payments.
  • Maintain a clean and safe office environment - Perform sanitation and sterilization of equipment and surfaces within the clinic and maintain a welcoming environment for our clients.
  • Ongoing training and development – Participate in ongoing HearCANADA training and learning opportunities and work with Field Support Coordinators and your leadership team to stay abreast of industry changes, product offerings, and client service best-practices.

What we are looking for:

  • Secondary school diploma (or equivalency) is required; courses and/or some post-secondary education in a related field is a definite asset (Medical Office Administration, Healthcare, Business, etc.)
  • 2+ years of experience in a customer-facing administrative or retail sales role is required; experience in a clinic or high-volume retail office environment would be an asset
  • Customer-centric attitude – you strive to deliver exceptional customer service and have a sound understanding of how customer satisfaction directly impacts success and growth in a retail clinic setting
  • Technical acumen and comfortability in adopting and leveraging new tools and software; experience with MS Office Suite is required and scheduling software is a definite asset
  • Effective oral and written communication skills
  • Strong multi-tasking, organization, and time-management skills
  • A valid driver's license and access to a vehicle is strongly preferred

What’s in it for you?

  • Attractive compensation package with profit-sharing opportunities
  • Benefits starting on your first day
  • RRSP program + employer matching
  • Educational Assistance and Health & Wellness programs
  • Mentorship and professional development opportunities
  • Employee discounts and friends and family discounts for qualifying hearing care needs

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

#J-18808-Ljbffr

  • Client Care Coordinator

    1 month ago

    Burlington, Canada WS Audiology Americas Full time

    **About HearCANADA** At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide _Wonderful Sound for All_. **About the...

  • Warehouse Coordinator

    4 weeks ago

    Burlington, Canada Sylvite Full time

    About Sylvite: Sylvite is a multinational, privately owned, business headquartered in Burlington Ontario providing critical products and services in the agricultural and transportation sectors. - Agriculture - Sylvite provides a full supply chain solution for crop input products such as fertilizer, seed and pesticides. - Transportation - The transportation...

  • Animal Care Supervisor

    1 week ago

    Burlington, Canada Burlington Humane Society Full time

    **Job title** - Animal Care Supervisor_ **Reports to** - Executive Director_ **About the Burlington Humane Society** The Burlington Humane Society (formerly called Animal Aid) has been a part of the Burlington community since 1974. It is a non-profit charity organization dedicated to helping the stray and abandoned animals in the Burlington area. We are...

  • Facilities Maintenance Coordinator

    1 month ago

    Burlington, Canada Freshco Retail Maintenance Full time

    **Join the Freshco Team. Join the Freshco Movement!** **Are you an experienced and highly motivated Facilities Maintenance Coordinator looking for an incredible new experience?** **If yes.keep on reading..** Freshco, and our amazing Founder & CEO, Mandy Rennehan, are **“redefining the collar blue”** and changing the answer to the question: “What do...

  • Live-in Coordinator

    2 days ago

    Burlington, Canada Community Living Burlington Full time

    _**Please note this position has a very specific schedule**:_ - **Thursday 3:00pm-Friday 9:00am, Friday 3:00pm-Satuday 10:00pm, one weekend shift per month on a rotational basis Saturday 10:00am-Sunday 11:00pm**_ Community Living Burlington is a social-profit charitable organization serving the communities across the Halton region since 1955. Our mission is...

  • Retail Sales

    4 days ago

    Burlington, Canada Nordstrom Inc. Full time

    Retail Sales - Accessories - Burlington page is loaded Retail Sales - Accessories - Burlington Apply locations Burlington, MA time type Variable posted on Posted 2 Days Ago job requisition id R-637548 Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and...

  • Retail Sales

    4 days ago

    Burlington, Canada Nordstrom Inc. Full time

    Retail Sales - Accessories - Burlington page is loaded Retail Sales - Accessories - Burlington Apply locations Burlington, MA time type Variable posted on Posted 2 Days Ago job requisition id R-637548 Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and...

  • Retail Sales

    4 days ago

    Burlington, Canada Nordstrom Inc. Full time

    Retail Sales - Accessories - Burlington page is loaded Retail Sales - Accessories - Burlington Apply locations Burlington, MA time type Variable posted on Posted 2 Days Ago job requisition id R-637548 Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and...

  • Volunteer and Intake Coordinator

    1 month ago

    Burlington, Canada Burlington Food Bank Full time

    **Intake and Volunteer Coordinator** **Position Summary**: As a member of Burlington Food Bank’s team, the Intake and Volunteer Coordinator plays a key role in developing a team of volunteers which enables the organization to deliver on its mission of feeding the hungry in our community in a dignified and timely manner. Directly accountable for...

  • Office Coordinator

    3 days ago

    Burlington, Canada MottLAB Canada (Burlington) Full time

    **MottLAB Inc.** We specialize in providing complete laboratory solutions to educational, pharmaceutical, biotech, chemical, health care, and government facilities. We focus on quality, service and providing value to our customers. We have a team of dedicated employees who work hard to ensure each project is a success, from a single room to an entire...

  • Billing Clerk

    2 hours ago

    Burlington, Canada Burlington Hydro Full time

    **About this role**: Burlington Hydro Inc. (“BHI”) is seeking a Billing Clerk to join our Billing department. Reporting to the Billing Manager, this position is responsible for maintaining the accuracy and timeliness of our billing processes, including customer electric and water billing, as well as retailer settlement and maintenance of water/wastewater...

  • Retail Sales

    4 days ago

    Burlington, Canada Nordstrom Inc. Full time

    Retail Sales - Home Department - Burlington page is loaded Retail Sales - Home Department - Burlington Apply locations Burlington, MA time type Variable posted on Posted 3 Days Ago job requisition id R-642332 Job Description The ideal Salesperson is passionate about fashion and styling and has the ability...

  • Retail Sales

    4 days ago

    Burlington, Canada Nordstrom Inc. Full time

    Retail Sales - Home Department - Burlington page is loaded Retail Sales - Home Department - Burlington Apply locations Burlington, MA time type Variable posted on Posted 3 Days Ago job requisition id R-642332 Job Description The ideal Salesperson is passionate about fashion and styling and has the ability...

  • Retail Sales

    4 days ago

    Burlington, Canada Nordstrom Inc. Full time

    Retail Sales - Home Department - Burlington page is loaded Retail Sales - Home Department - Burlington Apply locations Burlington, MA time type Variable posted on Posted 3 Days Ago job requisition id R-642332 Job Description The ideal Salesperson is passionate about fashion and styling and has the ability...

  • Talent Acquisition Coordinator Retail · Burlington

    2 weeks ago

    Burlington, Canada WS Audiology USA Full time

    About us: At HearCanada, we're on a mission to providing Canadians from coast-to-coast with solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are passionate about providing Wonderful Sound for All. About the role: As a Talent Acquisition Coordinator with HearCanada,...

  • Locate Clerk

    4 weeks ago

    Burlington, Canada Burlington Hydro Full time

    **About this role**: Burlington Hydro Inc. is currently seeking a Locate Clerk to join our Engineering team. Reporting to the Engineering Senior Manager, you will work with the team and our clients to coordinate underground cable locates for the city of Burlington. You will also work with external and internal inquiries from customers, contractors and...

  • Facilities Maintenance Coordinator

    1 month ago

    Burlington, Canada Freshco Retail Maintenance Full time

    **Join the Freshco Team. Join the Freshco Movement!** **Are you an experienced and highly motivated Facilities Maintenance Coordinator looking for an incredible new experience?** **If yes.keep on reading..** Freshco, and our amazing Founder & CEO, Mandy Rennehan, are **“redefining the collar blue”** and changing the answer to the question: “What do...

  • Retail Sales

    4 days ago

    Burlington, Canada Nordstrom Inc. Full time

    Retail Sales - Active & Lingerie - Burlington page is loaded Retail Sales - Active & Lingerie - Burlington Apply locations Burlington, MA time type Variable posted on Posted 26 Days Ago job requisition id R-637543 Job Description The ideal Salesperson is passionate about fashion and styling and has the ability...

  • Retail Sales

    4 days ago

    Burlington, Canada Nordstrom Inc. Full time

    Retail Sales - Active & Lingerie - Burlington page is loaded Retail Sales - Active & Lingerie - Burlington Apply locations Burlington, MA time type Variable posted on Posted 26 Days Ago job requisition id R-637543 Job Description The ideal Salesperson is passionate about fashion and styling and has the ability...

  • Retail Sales

    4 days ago

    Burlington, Canada Nordstrom Inc. Full time

    Retail Sales - Active & Lingerie - Burlington page is loaded Retail Sales - Active & Lingerie - Burlington Apply locations Burlington, MA time type Variable posted on Posted 26 Days Ago job requisition id R-637543 Job Description The ideal Salesperson is passionate about fashion and styling and has the ability...