Client Care Coordinator Retail · Burlington
3 weeks ago
About HearCANADA
At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All.
About the role:
HearCANADA’s Client Care Coordinators (CCC) hold vital customer-facing roles within our clinics to deliver exceptional client service within our busy hearing clinics. As a Client Care Coordinator, you will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities within our clinic.
This is a permanent full-time position based onsite at our Burlington, ON(Harvest Road)clinic location.
What you’ll be responsible for:
- Client interactions and communications – Manage inbound and outbound calls, return messages, and perform proactive recalls to clients (follow-ups to existing clients, warranty calls, annual appointments, etc.), greet walk-in clients, collaborate with HearCANADA team members in clinic to best-serve clients, and send email follow-ups and marketing collateral to clients.
- Schedule appointments and maintain calendars - Manage scheduling for clinicians by scheduling client appointments and entering appointment blocks, vacations, out of office activities, and stagger/balance schedules to ensure capacity is met.
- Client file documentation - Maintain client documentation virtually within the EMR system and physically within files.
- Order supplies - Maintain shopping lists and order clinical supplies and office supplies from preferred vendors; seek leadership approval for order expenses as required.
- Community-based marketing (CBM) – Participate in CBM events like tradeshows, marketing collateral drops, and partnership events with the goal of increasing brand-awareness in your local area.
- Process payments and in-clinic financials - Answer client questions about payments and payment options, process insurance direct-billing, follow-up on government remittances, and handle cash payments.
- Maintain a clean and safe office environment - Perform sanitation and sterilization of equipment and surfaces within the clinic and maintain a welcoming environment for our clients.
- Ongoing training and development – Participate in ongoing HearCANADA training and learning opportunities and work with Field Support Coordinators and your leadership team to stay abreast of industry changes, product offerings, and client service best-practices.
What we are looking for:
- Secondary school diploma (or equivalency) is required; courses and/or some post-secondary education in a related field is a definite asset (Medical Office Administration, Healthcare, Business, etc.)
- 2+ years of experience in a customer-facing administrative or retail sales role is required; experience in a clinic or high-volume retail office environment would be an asset
- Customer-centric attitude – you strive to deliver exceptional customer service and have a sound understanding of how customer satisfaction directly impacts success and growth in a retail clinic setting
- Technical acumen and comfortability in adopting and leveraging new tools and software; experience with MS Office Suite is required and scheduling software is a definite asset
- Effective oral and written communication skills
- Strong multi-tasking, organization, and time-management skills
- A valid driver's license and access to a vehicle is strongly preferred
What’s in it for you?
- Attractive compensation package with profit-sharing opportunities
- Benefits starting on your first day
- RRSP program + employer matching
- Educational Assistance and Health & Wellness programs
- Mentorship and professional development opportunities
- Employee discounts and friends and family discounts for qualifying hearing care needs
HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
#J-18808-Ljbffr-
Client Care Coordinator Retail · Burlington
3 weeks ago
Burlington, ON, Canada WS Audiology USA Full timeAbout HearCANADA At HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All . About the role: ...
-
Collection Coordinator
4 weeks ago
Burlington, Canada Museums of Burlington Full timePosition Title: Collections Coordinator Organization: Museums of Burlington Hours/days of work: 35 hours per week; Monday to Friday; weekend and evening work occasionally required Term: Full-Time (12 month contract) **Salary**: $22.50 - $25.50 per hour Position reports to: Museum Director **ORGANIZATION**: The Museums of Burlington is comprised of two...
-
Burlington, Canada WS Audiology USA Full timeAbout us:At HearCanada, we’re on a mission to providing Canadians from coast-to-coast with solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are passionate about providing Wonderful Sound for All.About the role:As a Talent Acquisition Coordinator with HearCanada, you will...
-
Burlington, Canada WS Audiology USA Full timeAbout us:At HearCanada, we’re on a mission to providing Canadians from coast-to-coast with solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are passionate about providing Wonderful Sound for All.About the role:As a Talent Acquisition Coordinator with HearCanada, you will...
-
Burlington, Canada WS Audiology USA Full timeAbout us:At HearCanada, we’re on a mission to providing Canadians from coast-to-coast with solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are passionate about providing Wonderful Sound for All.About the role:As a Talent Acquisition Coordinator with HearCanada, you will...
-
Burlington, Canada WS Audiology USA Full timeAbout us: At HearCanada, we're on a mission to providing Canadians from coast-to-coast with solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are passionate about providing Wonderful Sound for All. About the role: As a Talent Acquisition Coordinator with HearCanada,...
-
Dental Receptionist/treatment Coordinator
4 weeks ago
Burlington, Canada Burlington Dental Office Full timeAre you a friendly, motivated, and organized dental professional with strong customer service skills? Are you looking for a long-term career within a state-of-the-art practice and a fantastic team? If so - keep reading! Our dental office in Burlington, Ontario is a multi-speciality practice that prides themselves on patient centered care. They are looking...
-
Dental Receptionist/treatment Coordinator
4 weeks ago
Burlington, Canada Burlington Dental Office Full timeAre you a friendly, motivated, and organized dental professional with strong customer service skills? Are you looking for a long-term career within a state-of-the-art practice and a fantastic team? If so - keep reading! Mount Royal Dental, Burlington, Ontario is a multi-speciality practice that prides themselves on patient centered care. They are looking...
-
Client Care Coordinator
4 weeks ago
Burlington, Canada The Simple Investor Real Estate Group Inc Full time**Job description** Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business and is launching a new Division - **The Simple Landlord**. We are seeking two (2) **Client Care Coordinator** who will be responsible for acting as brand ambassadors and...
-
Burlington, ON, Canada WS Audiology USA Full timeAbout us: At HearCanada, we’re on a mission to providing Canadians from coast-to-coast with solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are passionate about providing Wonderful Sound for All. About the role: As a Talent Acquisition Coordinator with HearCanada, you...
-
Retail Sales Associate, Burlington
4 weeks ago
Burlington, Canada BELL MOBILITYBELL MOBILITÉ Full timeReq Id: 410828 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we...
-
Full Time Care Coordinator
3 weeks ago
Burlington, ON, Canada WS Audiology USA Full timeAt HearCANADA, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All . HearCANADA’s Client Care Coordinators (CCC)...
-
Psw/caregiver - Burlington
4 weeks ago
Burlington, Canada Home Care Assistance GTA West, Waterloo & Guelph Full timeIf you enjoy the company of the elderly and want to help us "Change the way the world ages" then our team needs you! We have immediate opportunities available for Caregivers/ Companions who want long-term clients with steady, predictable work schedules. We are looking for PSW/ Caregiver/ Companion to work with the clients in Burlington & Oakville cities....
-
Coordinator, Business
5 days ago
Burlington, Canada City of Burlington, Ontario Full time**Description**: **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors, and employees; and prioritizes continuous opportunities for...
-
Appointment Coordinator
5 days ago
Burlington, Canada Burlington Hyundai Full time**Purpose/ Summary of Position**: Reporting to the Service Manager, as the Appointment coordinator you will ensure that customers are assessed and there appointments booked for their requirements. Customers are promptly greeted, incoming telephone calls are courteously dealt with, and documentation tasks are performed as required for Burlington...
-
Facilities Maintenance Coordinator
5 days ago
Burlington, Canada Freshco Retail Maintenance Full time**Join the Freshco Team. Join the Freshco Movement!** **Are you an experienced and highly motivated Facilities Maintenance Coordinator looking for an incredible new experience?** **If yes.keep on reading..** Freshco, and our amazing Founder & CEO, Mandy Rennehan, are **“redefining the collar blue”** and changing the answer to the question: “What do...
-
Investment Coordinator
5 days ago
Burlington, Canada City of Burlington, Ontario Full time**Description**: **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you...
-
Business Services Coordinator
4 weeks ago
Burlington, Canada City of Burlington, Ontario Full time**Description**: **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you...
-
Retail Sales Manager
6 days ago
Burlington, Canada Griffin Jewellery Designs Full timeWe are seeking a motivated and dynamic individual to lead our sales team in Burlington Mall. We offer a rewarding environment with room for growth. You require 2 years of management experience and 5 years of retail sales experience. **Job Types**: Full-time, Permanent **Salary**: $50,000.00-$55,000.00 per year **Benefits**: - Dental care - Extended...
-
Executive Assistant, Corporate Services
4 weeks ago
Burlington, Canada Burlington Hydro Full time**About this role**: Burlington Hydro Inc. (“BHI”) is currently seeking an Executive Assistant, Corporate Services. Reporting to the EVP, Corporate Services & Chief People Officer, this position is responsible for providing comprehensive senior administrative support to the Senior Executive Team and Board of Directors of Burlington Enterprises...
